IT 3rd Line & Desktop Engineer - Up to £40k

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IT 3rd Line & Desktop Engineer - Up to £40k An opportunity to work with a growing, highly reputable law firm which is opening up its new tech hub in Liverpool - embracing the growth of the North West. A professional, ambitious IT Service team which enables its employees to express their knowledge and build on their skills.Client DetailsThey are a Cloud First company & winners of the Legal Technology Team of the Year!The IT Service Team supports 650+ users. They have been recognised for their innovation and competitive advantage in comparison to its competitors, and engages seamlessly with the company's business model and long-term strategy for success.As one of the top 20 Law Firms in the United Kingdom, our client are recognised as a leading, full-service law firm with a dynamic and versatile clientele, ranging from rising start-ups to world class brands.The growth and success of our client is due to the dedication of their staff, which has attracted new talent in an entrepreneurial, forward-thinking environment.Their focus on finding a diverse range of talents, skills and backgrounds to complement their team is what has ensured their continued success - and ultimately, has contributed to the opening of their new office.DescriptionIT 3rd Line & Desktop Engineer - Up to £40k As an Applications Analyst, you will be performing a 2nd Line role with some 3rd Line responsibilities to the Helpdesk. Reporting into the IT Service Delivery Manager, this is an integral role to the IT Service Team where talent and commitment is recognised. Below are the key responsibilities:Provide support and proactive maintenance for line of business applications (patching, updating, deploying)Support 3rd Party software that integrates into the Worksite DMS and other toolsManage and maintain MDM (Mobile Device Management) and SCCM (System Centre Configuration Manager) platforms and servicesManage and maintain Group PolicyTroubleshoot and fix Software application related issuesProvide 3rd Line Support to the Helpdesk TeamEscalation of incidents to suppliers - building long-term service relations with suppliersAdvising and training the service desk to independently support applications support shift left prioritiesIndependently undertake projects to upgrade systems provided by 3rd PartiesManage and maintain the portfolio of Applications and Software updates via SCCMMaintain Desktop Image Testing and release cycles ensuring that the firm is protected from threatsFrequent vendor updates are prepared for and managed appropriatelyProfileThe client's ambitious decision to launch its Liverpool office makes it one of the top law firms in the North West. In reflection of this, successful candidates will have the drive for success and recognition, as well as progression. Key knowledge, skills & experience required/desired:Experience of working with Worksite DMS or equivalent technologyExcellent knowledge of Microsoft technologies such as Office 365 and Windows 10Good working knowledge of Group PolicyExperience of working with Active DirectoryKnowledge of SCCM and Microsoft InTuneLaw firm or professional services experience is an advantageGood team-working, organisational and time management skillsAn understanding of ITIL is preferableAbility to communicate effectively - both over the phone and face-to-face, within the team and with customers - having a collaborative and open approach is importantStrong customer service skillsExcellent attention to detailAble to work well under pressure and to meet deadlinesExcellent written and verbal English skillsJob OfferIT 3rd Line & Desktop Engineer - Up to £40k Our client have achieved their accolades because of its people, who enjoy a vast array of benefits and a working environment which recognises hard work and talent. They are continuously improving with a clear project road map, opportunities for progression, and an understanding of modern, flexible work patterns. Their employees are their greatest asset; below is a taste for the benefits package on offer:Private Medical InsuranceGroup Income ProtectionGroup Personal Pension SchemeLife AssuranceFlexible Holiday Entitlement (25+ Days)Rail Season Ticket Loan (up to £10,000)Technology Loan (up to £1,000)Flu VaccinationsEye TestsEmployee Assistance ProgrammePension SurgeriesCycle to Work SchemePayroll Giving (charity donations)Virtual GP Service (24/7 access)On-site massage servicesSubsidised crèche facilities