NetApp Engineer

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Global Technology business with a Client Services Group based on the outskirts of Glasgow supporting clients across EMEA within their Data Centre Services Group. Client DetailsGlobal Technology business with a Client Services Group based on the outskirts of Glasgow supporting clients across EMEA within their Data Centre Services Group. DescriptionServe as the primary point of contact for hardware, software, and overall problem resolution responsible for end-to-end case management.Ownership of all software, hypervisor, configuration, infrastructure, and usability issues.Resolve complex, collaborative issues working with Level 3 teams and Hardware/Software development teams, as well as hardware problem determination and hardware services delivery providers.Ensure customer incident resolution at industry leading incident closure rates.Recreate customer issues when needed, using logs, system management tools, and industry standard problem resolution tools and protocols.Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required.ProfilePrior experience as a Level 2 support engineer

Solid infrastrucutre skills ideally with exposure of both Windows and Linux operating environments

Networking troubleshooting experience (i.e. Internet protocols)

Storage knowledge (NetApp)

Job OfferCompetitive salary and package on offer along with industry training and a strong professional development plan for all employees.