Helpdesk Technician/IT Apprentice/1st Line Support - Maidstone

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1st Line Helpdesk Technician/ IT Apprentice/First Line Support/1st Line Support/ Helpdesk Administrator/ Helpdesk Coordinator/Junior Technical Support/ IT Customer Support /Customer Support Administrator/Graduate IT SupportType - PermanentLocation - MaidstoneSalary- £18,000This is an exciting opportunity for a 1st Line Help Desk Technician to join a fast paced and dynamic helpdesk environment, with a focus on excellent customer service.You will be joining a fantastic team with Europe's largest multi -brand provider of managed print services, document, process technology, and outsource services. A backround in IT support isn't necessary, although some experience in 1st Line is desirable. This is a fantastic opportunity for someone who is looking to grow their career within IT.ResponsibilitiesUsing remote access software to assist their customers in resolving print, scan, fax, and network related issuesProviding assistance to field engineers for IT SupportProblem Diagnosis and fault resolutionInvestigate connection issues and concerns, both internally and directly with their clientsAbility to work in a team and communicate effectivelyFast turnaround of customer requestsIn order to be suitable for this role you should be detail orientated and highly organised. Possess a problem-solving attitude and have a strong focus on providing excellent customer service.Core CompetenciesHave an understanding of basic network terminology e.g. Router, I.O addressing, Basic DNSBasic understanding of key protocols, e.g. SMTP,SNMP,DNS,1PV4,Bonjour,SMBAnalytical/ Logical thinkingAbility to troubleshoot PC/Printer/Network related faultsClient Centric ticket management experienceExcellent communication skills in EnglishAwareness of print driver installationMAC Experience and troubleshootingThey have some great benefits such as Company bonus, Pension, and onsite parking is available.If you would like to be considered, please apply below.