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Helpdesk Technician/IT Apprentice/1st Line Support - Maidstone
Premium Job From REED Global
Recruiter: REED Global
Listed on: 21st November
Location: Maidstone
Salary/Rate: £18,000 - £18,000
Type: Permanent
Start Date:
Reference: X3-224492_1574338558
Contact Name: Paula Richardson

1st Line Helpdesk Technician/ IT Apprentice/First Line Support/1st Line Support/ Helpdesk Administrator/ Helpdesk Coordinator/Junior Technical Support/ IT Customer Support /Customer Support Administrator/Graduate IT Support

Type - Permanent

Location - Maidstone

Salary- £18,000

This is an exciting opportunity for a 1st Line Help Desk Technician to join a fast paced and dynamic helpdesk environment, with a focus on excellent customer service.

You will be joining a fantastic team with Europe's largest multi -brand provider of managed print services, document, process technology, and outsource services. A backround in IT support isn't necessary, although some experience in 1st Line is desirable. This is a fantastic opportunity for someone who is looking to grow their career within IT.


  • Using remote access software to assist their customers in resolving print, scan, fax, and network related issues
  • Providing assistance to field engineers for IT Support
  • Problem Diagnosis and fault resolution
  • Investigate connection issues and concerns, both internally and directly with their clients
  • Ability to work in a team and communicate effectively
  • Fast turnaround of customer requests

In order to be suitable for this role you should be detail orientated and highly organised. Possess a problem-solving attitude and have a strong focus on providing excellent customer service.

Core Competencies

  • Have an understanding of basic network terminology e.g. Router, I.O addressing, Basic DNS
  • Basic understanding of key protocols, e.g. SMTP,SNMP,DNS,1PV4,Bonjour,SMB
  • Analytical/ Logical thinking
  • Ability to troubleshoot PC/Printer/Network related faults
  • Client Centric ticket management experience
  • Excellent communication skills in English
  • Awareness of print driver installation
  • MAC Experience and troubleshooting

They have some great benefits such as Company bonus, Pension, and onsite parking is available.

If you would like to be considered, please apply below.

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