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Senior Technical Lead - FS - Contract to Perm
Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 19th November
Location: West End
Salary/Rate: £70,000 - £80,000
Type: Contract
Start Date: ASAP
Reference: 14060538/001_1574156282
Contact Name: Jack Caine

System Support Engineer - FS - Cloud - Contract to Perm

The successful candidate will be managing the global IT interface for the London office. This will include VIP and 2nd Line Support - as well as systems and cloud administration.

Main responsibilities:

  • VIP Support - provide support for select VIP users across multiple technology domains ranging from devices, video/audio, security, or applications.
  • Service Desk Technician consistently deliver 1st to 3rd level support, including identify, research, and resolve technical issues.
  • System Admin: Security, Systems & Cloud Administration - for specific systems configure, maintain, test, and support systems and applications.

Client Details

Our client is a globally operating Asset Management fund with offices worldwide. Their main areas of focus are Healthcare and Biotech, Real Estate and Venture Capital.

Description

Senior Technical Lead - FS - Contract to Perm

The successful candidate will be managing the global IT interface for the London office. This will include VIP and 2nd Line Support - as well as systems and cloud administration.

Main responsibilities:

  • VIP Support - provide support for select VIP users across multiple technology domains ranging from devices, video/audio, security, or applications.
  • Service Desk Technician consistently deliver 1st to 3rd level support, including identify, research, and resolve technical issues.
  • System Admin: Security, Systems & Cloud Administration - for specific systems configure, maintain, test, and support systems and applications. Including: automation, virus software, remote access, VPN and email.
  • General 2nd Line Support in a predominately Windows environment with some iOS hardware and software.
  • Security: Maintain up to date security patching for all workstations and systems
  • Remote access software (VPN)
  • MDM - Mobile devices management (encryption, security & remote administration for mobile devices)
  • Cloud applications
  • Incident management: ro-active identification of potential security threats
  • Administration of internal DNS/DHCP, Active Directory (user access management, mail flow, creation mailbox creation, domain management, file sharing, Data Base Administration
  • Server monitoring: mail, antivirus, disk space, RAM
  • Network Infrastructure maintenance: Maintain technical solutions in the following areas: hardware and software technologies including LAN, WAN, WLAN, and Monitoring tools.
  • Project Work not just BAU!

Profile

  • Service Level Management
  • Ability to present IT projects and solutions to VIP stakeholders
  • Strong 1st to 3rd line support
  • Excellent presentation and communication skills.
  • Discretion when carrying out tasks and a customer service orientated mindset.
  • Understanding of the specificities and constraints of a VIP service
  • Strong Microsoft technology configuration, management and support experience including: Email / Exchange, and telecom skills.
  • Experienced supporting modern, mobile cloud and app solutions.
  • Strong technical skills in desktop (Mac and PC), devices (iPhone) and video conferencing and MS Office tools and security technologies and best practices.
  • Administration of internal DNS/DHCP, Active Directory (user access management, mail flow, creation mailbox creation, domain management, file sharing, Data Base Administration
  • Network Infrastructure maintenance: Maintain technical solutions in the following areas: hardware and software technologies including LAN, WAN, WLAN, and Monitoring tools.

Job Offer

  • Excellent FTC salary with the opportunity to go permanent after 6 months.
  • Life assurance
  • PMI
  • Income protection
  • Flexible benefits
  • 10% non-contributory



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