Infrastructure Engineer (end user computing)

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Currently working with a leading financial services organisation based in London who are looking to an Infrastructure Engineer (end user computing). Candidates with SCCM & Azure will be preferred.Client DetailsLeading Financial Services institute.DescriptionThe role reports into the end user computing manager, supporting and improving their key IT systems. The wider team makes sure all the behind the scenes IT systems are working effectively and are fit for purpose.As an infrastructure engineer, you'll specialise in a range of technology or systems, supporting and developing technology in your area, overseeing technical services that have a huge impact on our ability to deliver a great service for our customers.

You'll complete day-to-day support requests that have been escalated from the service desk and other colleagues in infrastructure. And you'll be using advanced technical knowledge to deliver development and project work to make sure the systems in your area are working effectively and have the capability needed for the future.

You will also be accountable for:Being one of the "go to" people for anything related to the systems you're implementing, improving and supporting

Building strong relationships with other teams and users to identify and understand requirements and improvements that can be made

Taking and sharing ownership of new technical developments in your area

Owning the way escalated technical problems are dealt with liaising with third-party suppliers to sort out incidents and technical problems

Taking ownership of new system developments in your area - you'll be delivering upgrades and improvements

Owning the writing and maintenance of technical documents for the technology and systems in your area - you'll need to update these regularly in line with our agreed standards

Identifying areas of improvement in the technology in your area by analysing information and thinking about the impact for the customer

ProfileMy client is looking to add a candidate with strong experience around the following:Working in a technical team where you've been resolving technical problems and delivering upgrades and improvements

defining technical solutions to meet requirements, implementation and deep level support

writing and maintaining design, installation and configuration documentation

using your expert technical knowledge and advanced troubleshooting skills to effectively fix complicated technical problems

working in a similar-sized organisation, dealing with complex queries from a diverse user base

Supporting customers and systems at 3rd line level including owning Incidents & Problems to resolution

Supporting, configuring and updating Windows 10 in a corporate environment for both local and remote users

Having experience of the following would be useful:The functioning of an IT department using the ITIL framework

Packaging and deploying software with Microsoft SCCM 2012

Supporting and upgrading the Citrix XenApp 7.15 environment including Citrix XenServer and Provisioning Services

Microsoft Azure services

Microsoft Intune

CASB and proxy servers

Job OfferPaying up to £60,000 + Benefits