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Service Desk Analyst / IT Support / IT Helpdesk Support

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 8th November 2019
Location: Cambridge
Salary/Rate: £25000 - £29000
Type: Permanent
Start Date: ASAP

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Job Title: Service Desk AnalystLocation: CambridgeSalary: £25,000 - £29,000 per annumJob Type: Full Time, PermanentDo you enjoy working in IT Support but feel your current role can be repetitive & monotonous? Do you often see the more interesting work escalated to other teams? At this IT Company they can fast track your career by training you to deal with all levels of IT issues, ensuring your working day is varied and interesting. You will be constantly upskilling your technical ability whilst supporting some fantastic businesses who are doing some amazing things.About the CompanyThe Company is widely regarded as Cambridge's leading supplier of outsourced IT support. They provide bespoke onsite & remote support to start-ups and SME's in various sectors from biotechnology, life sciences to finance. They focus on long-term relationships that stay true to their values of clarity, partnership and quality.The roleWorking on a busy service desk providing remote support by email and phone on a shift rota between 8am and 6.30pm Monday - FridayUndertaking varied and interesting project work for clientsMonitoring client's systems and services remotelyConfiguring and building client machinesWhat they need from youThe ability to hit the ground running with support of Microsoft technologies in a desktop environment with the potential to grow your knowledge of servers, virtualisation, Active Directory and relevant backup solutionsThe ability to deliver good customer serviceGreat problem-solving skills with the ability to see the challenge throughWhat's in it for you?This company is a family - a friendly bunch with passion and ambition that thrives on teamwork, learning & developmentOpportunities to gain technical knowledge with professional qualifications, with exam bonuses, and the chance to work on some interesting projectsGenuine Progression prospects into any area of the business - there are some diverse IT work going on so you can find your niche25 days holiday, increasing every 2 years you work with the teamCompany socials - there's been everything from the Crystal Maze, Cambridge Lockhouse to BBQs and dinnersPlease click the APPLY button to send your CV & Cover Letter for this role. Candidates with the relevant experience or job titles of; IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Customer Support, Trainee IT Support, 1st Line Support, 1st Line IT Support, Helpdesk Support, 1st IT Support Analyst, 1st Line Support Engineer, 1st Line Support Technician, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may also be considered for this role.