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Field Support Technician

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Recruiter: Recruitment Genius
Listed on: 6th November 2019
Location: Edinburgh
Salary/Rate: £18000 - £21000
Type: Permanent

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This is an opportunity to join an established IT services company who work with a wide range of clients mainly based in central Scotland.

The Field Support Technician role is responsible for providing on-site support and delivering project work for our clients.

The ideal candidate will have experience of field engineering within an MSP, a desire to learn new technologies and the ability to build relationships.

- Working closely with the support team to provide support, ensuring assigned calls are responded to, diagnosed and resolved swiftly
- Equipment delivery and configuration
- Carrying out site surveys for pre-sales
- Performing WiFi surveys
- Providing remote hands services as a 3rd party to their customers

Skills & Experience:
- Must be professional and well presented
- Must have clean driving licence
- Ideally will have security clearance to SC level
- Be willing to travel and stay overnight
- A good working knowledge of a wide variety of IT hardware e.g. desktops, laptops, tablets and other peripheral devices.
- Exposure to software defined networking such as Cisco Meraki or similar beneficial - though training will be given
- Microsoft Windows Desktop Operating Systems
- You will ideally hold or be working towards an MCSE, MCITP or Cisco Networking qualification

Salary & Benefits:
- Competitive salary based on experience and qualifications.
- Full on the job training & support.
- Fun working environment and culture.
- Great opportunity for advancement

Their offices are close to Edinburgh city centre with good local parking - a company vehicle will be provided for travel around Scotland.

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