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1st Line Support / Service Desk Support / Application Support
Premium Job From REED Global
Recruiter: REED Global
Listed on: 24th October
Location: Newcastle upon Tyne
Salary/Rate: £20,000 - £22,000
Type: Permanent
Start Date:
Reference: X3-202087_1571912030_expired
Contact Name: Hayley Bee

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1st Line Support / Service Desk Support / Application Support

Location: Newcastle Salary: Up to £22K Type: Permanent

I am working with my client to source an individual from a strong 1st Line Service Desk / Application Support background with excellent customer service skills and a legitimate passion for IT / Technology. This company works with a range of well known global clients and they are looking for a team member who is keen to learn and progress.

As expected with a role of this nature, candidates will have experience within a service desk support role with experience managing service requests using a ticketing system while supporting both Windows and Mac devices.

Candidates will be able to write user and tech guides along with standard operating procedures and will have knowledge or experience of SQL.

Required Skills

  • Experience managing service requests in a ticketing system

  • Writing user and tech guides

  • SQL knowledge or experience

  • Experience supporting both end user Windows and Mac devices.

  • Experience being in a customer facing role

  • Working to deadlines with great organisation skills

With excellent opportunities to progress internally, candidates with a legitimate interest within technology and development would be highly advantageous.

Benefits include:

  • Opportunities to work globally
  • Learning and development schemes
  • Opportunities for promotion from within the company
  • A fun and vibrant company culture
  • Free breakfast

My client is looking to interview ASAP - Please submit a CV to obtain further information.