Service Owner - ICMS

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Outline of job role and purpose

ICMS is the strategic case management platform for Scottish Courts and Tribunals Service, providing business critical services to staff and member of the judiciary, as well as external access and transactional services to members of the public and professional users. The service has been in operation since 2016, with an ongoing and significant pipeline of projects which will both increase the use of ICMS across the organisation and the service capabilities.

The Service Owner is a senior digital services professional who is accountable for the quality of their service. They adopt a portfolio view, managing the end-to-end service and channels. They operate at scale and provide the connection between multidisciplinary business areas and stakeholders, including the business product owner(s) and the digital services team and suppliers supporting the service and delivering improvement projects.

The Service Owner ensures the agreed ways of working are followed and is key to the governance of the service, including acting as a point of escalation for the delivery teams. They own the budget and allocate funding to areas of the service based on the organisation's decisions about priorities, overseen by the Senior Responsible Officer and Executive Change Board. They communicate the benefits and performance of their service, and are ultimately responsible for the successful operation and continuous improvement of the service.

Outline of candidate profile

The Service Owner will be an expert in Agile working. They will have the ability to work at pace in a complex and evolving environment, with a proven track record of utilising an iterative method and flexible approach to lead rapid and effective delivery of large scale products and services.  They will have strong operational management skills, able to design and run a service throughout its entire lifecycle.

The successful candidate will demonstrate their experience of reporting at Executive level, with exceptional interpersonal skills and ability to adapt their communication style for all stakeholder groups.

An understanding of the Scottish Approach to Service Design and the Digital First Service Standards would be desirable.

In return we offer an interesting work environment, flexible working arrangements; various policies aimed at helping you balance the needs of your work and home life, exclusive offers and discounts, access to funding for further education, vocational qualification, 25 days holiday entitlement, 11.5 days Public and Privilege holidays and a civil service pension. Opportunities for career progression are also excellent.

If you are interested in this challenging and rewarding opportunity, you may apply online by clicking the APPLY button.

Closing date for the post is 20th November 2019

Interviews will be held week commencing 28th November 2019

By virtue of the Rehabilitation of Offenders Act 1974 (Exclusion and Exceptions) (Scotland) Order 2013 (as amended), the protections of the Rehabilitation of Offenders Act (1974) are disapplied to this appointment in the Scottish Courts and Tribunals Service. This permits us to ask applicants to disclose details of all unspent convictions, unspent cautions (from England, Wales and Northern Ireland) and spent convictions for an offence listed in Schedule A1 of the 2013 Order but only if: 15 years have not elapsed since the date of your conviction if you were aged 18 or over on that date; or 7 years and 6 months have not elapsed since the date of your conviction if you were under 18 on that date.  Any spent conviction that is a ‘protected conviction' does not require to be disclosed. Individuals without existing security clearance will require a standard level Disclosure check completed before employment can commence.