Application Support Specialist (Life Science Software)

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Application Support Specialist (Life Science Software)Cambridge£50kOur client is looking for an Application Support Specialist to join their team in Cambridge. You'll have the chance to make a difference and have a positive impact on people's life. The fast-growing company uses leading edge technology. You'll be working for the world's leading life science organisation using sophisticated semantic search and text mining software products. You will be called upon as an internal subject matter expert to provide your insight to other teams, join customer calls and advise on system sizing, architecture, installation and configuration, optimization and performance.Responsibilities Be in the first line of contact with customersSolve application and technical problemsFind technical solutions through independent researchAssistance with customer installations and maintenance, both on premise and in the CloudDevelopment of technical support resources, such as self-help and knowledge base articlesRequirements Experience working within a customer facing technical team or environment up to 3rdlineProficiency configuring and administering Linux and/or Windows Servers in Physical, Virtual or Cloud platforms (AWS)Pro-active, problem-solving attitude and ability to drive things forward on your ownPassion for troubleshooting complex software issues and resolving customer issuesAttention to detail and the ability to work calmly under pressureExperience mentoring or training othersDesirableAuthentication systemsSSL and PKIConfiguration management toolsSystem architecture and sizingHTML / CSS / XML / JavaScript / JSONIdeally at least 1 programming language, preferably Python or JavaREST APIs and use of SDKsBenefitsCompetitive pay, including performance related annual reviewsComprehensive benefits package, including healthcare, pension, life and disability cover, and other options depending on locationGenerous leave entitlementFlexible working hoursContinuing professional development, including relevant trainingSocials and celebratory eventsFree car parking If you are genuinely interested in the career and want to chance to be shortlisted, contact me on; [email protected] or 0191 406 07921.