|Listed on:||10th September|
|Contact Name:||Bronya Leavesley|
Technical Support Manager - Canary Wharf
An exciting opportunity has arisen for a Technical Support Manager to join a blue-chip company that specialises in market leading software for legal, tax & accounting, media and government sectors. In this role as a Technical Support Manager you will be provide customer support for a document assembly solution which is widely used in large law firms, FTSE corporates and academics.
As a Technical Support Manager within this business you will work closely with the Services Manager. You will manage support queries to ensure that they are being handled in an appropriate manner, ensuring effectively trained and available resource to support the team in that role. You will manage rotas for weekend coverage and will act as an escalation point.
You will be managing a newly formed team, so a high level of support for the team and manager will be in place to upskill and transfer knowledge around existing processes. Until the team grows to full size, the Technical Support Manager will be expected to be hands on in a player/ manager role.
This role is predominantly office based during core hours to support - Monday to Friday 9.30 - 17.30 however there will be additional on call responsibilities which can be carried out remotely by the team. In instances where exceptions in the rota require the business will require management to provide weekend coverage.
Mandatory Skills & Experience
Essential Skills and Experience
If you are a Technical Support Manager and are looking to develop your career within one of the largest software providers. Please contact Bronya Leavesley on or apply below!