IFS Helpdesk

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TITLE : IFS Helpdesk Location: Remote Salary - £25k - £35k IFS Helpdesk Location: RemoteI have an exciting opportunity for a Support Specialist. The successful candidate will be a proactive person that enjoys working in a team. Experience with IFS systems is a necessity, You will need to have end to end knowledge of implementation of projects. Enjoys solving difficult problems and relishes in a challenging environment.The company has established itself to be the leaders in their specific field, and is looking for an individual who is ready to maintain a high standard of efficiency and uphold the company reputation. General Areas of ResponsibilityBe able to deliver outstanding feedback and provide a great experience for the end user.Support users/key users in functional area through an established Service Desk/ticketing system, concentrating on the incident and problem resolutionSupport Application and system testing, document application functionality and create user manualsYou act as a strong IT interface between the technical IT teams and the functional areas:Work closely with Business stakeholders and Process Engineers to understand business requirements, to perform functional analysis and to translate them into functional and application requirementsInteract with IT Application Analyst and with Technical Services colleagues to coordinate/support implementationLead/contribute to feasibility studies for functional enhancements in existing applicationSupport business critical initiatives in line with company's strategy **Key Skills: Experience with ERP systemsTime ManagementSupporting and training usersAttention to detail **Required experience:Experience in enhancing functionality within IFS systems to meet business requirementsAdvanced knowledge of Microsoft Office products, especially ExcelA good understanding of SQL, PL/SQL, **Nice To HaveFull life cycle Implementation experience1st to 3rd line Support is desirable As the global leader in niche ERP recruitment, Washington Frank will only talk to you about roles within our market and our range of jobs is unrivalled.

We've got the ERP market covered and that's why our clients trust us to find the best.

Due to the nature of this role you MUST be able to live and work in the UK by either holding a valid UK working visa or be eligible to do so by other qualifying means as my client is unable to sponsor any work permits and the salary stated in this ad is completely dependent upon experience. The salary on offer will depend completely upon a candidates experience and skills.To discuss this role in more detail, or talk through other opportunities, please don't hesitate to contact me on 0207 337 0860 or give me an email on [email protected], in complete confidence.IFS/ERP/Support/Helpdesk/1stLine/2ndLine/3rdline/RemoteWork/