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Contract Manager

Premium Job From CBRE
Recruiter: CBRE
Listed on: 28th August 2019
Location: London
Salary/Rate: Competitive + Benefits
Salary Notes: Competitive + Benefits
Type: Permanent
Start Date: ASAP

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Contract Manager
Docklands, London and Redhill, Surrey

Job Description
Job Purpose:

To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment, providing the 2 service lines to the client of CE and FM.
To successful deliver contracted services to the client on the agreed site(s), ensuring performance of the site from a quality, health and safety and financial perspective.
To manage and develop a professional relationship with the client locally to create a positive customer experience. To deliver a performance level which achieves and goes beyond the KPI's and SLA's set down in the contract with the client.

Key Responsibilities:  

Provide leadership, and that contractual commitments are met and exceeded.
Ensure that opportunities for the strategic development of the contract are explored, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our teams services and subcontractors activities, and are regularly review.
Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.  

Experience, Knowledge, Skills and Abilities: 

Proven track record in a senior or executive management role which has included responsibility for product, culture, people and business growth
Proven track record of operating in a senior role
Previous experience in Critical Environments and/or Data Centres


Dealing with a range of people from junior to senior level including site employees, suppliers and customers
Worked within a matrix organisation


Commercial awareness
Business acumen
Strong influencing skills
Ability to understand commercial and financial metrics
Internal and external client management
Networking skills


Industry knowledge in critical environment and/or data centre environments and one or more of the following: M&E, facilities management, projects, building services
Excellent presentation skills  -  written, verbal and presentation


Highly developed interpersonal and communication skills
Enthused by a fast paced, high growth environment
Demonstrates executive presence 
Influencing skills
Conscious and methodical in approach
An excellent relationship builder
Ability to inspire confidence
High degree of integrity and sincerity
Highly motivated and self-aware
Highly organised with attention to detail
Ability to network
Ability to understand complex situations


Results focused
Drive to grow the business