Operational Support Engineer - Unix

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Operational Support Engineer - UnixAs a member of the Global Hosting team working within the Technology Operations Centre you will be part of the wider Technology family, working alongside (sometimes physically, sometimes virtually) colleagues in all serviceline's around the world. Global Hosting are responsible for the Wintel, Unix / Solaris, Storage, Database, Backups, Cloud and Automation serviceline's, from an operational perspective through to design and delivery. As such, you and other team members at all levels will have a huge amount of experience between you to help each other where needed.What You Will DoWork as part of a Global multi-locational cross-matrix team in a dynamic and high pressured environmentAdhere to the Serviceline's Global Policies and StandardsAttend training courses related to the Serviceline as well as taking ownership of your own career progression through continual learningForm a professional working relationship with all levels of the Global Serviceline including the Service Desk, Operations, Engineering teams and external vendors in order to share, assist and learn as well as to ensure cohesive incident ownership and resolution Proactively own incidents, problems, issues and change requests whilst adhering to the documented processes within the scope of the Global Serviceline whilst adhering to SLA's and OLA's where relevantProvide an excellent level of ticket management throughout the incident, change, problem or issue, and escalate within agreed guidelines and timelines Act as a technical resource for Change Requests, maintenance, firmware upgrades and recurring patch cycles within the scope of the Global ServicelineUtilise documented Standard Operating Procedures and other documentation providedHighlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes within the Serviceline as part of the Continual Service Improvement process. Provide the highest level of internal customer service during direct or indirect customer interactionShift work, weekend work and being on-call will be requiredThe Knowledge, Experience and Qualifications That You NeedExperience of working as part of a global team Experience of managing a ticket based workloadExperience providing support using documented operating procedures and processesAbility to effectively and efficiently prioritise and execute tasks within a high pressured environmentCertification as a Microsoft Certified Professional (MCP) or equivalent The Knowledge, Experience and Qualifications That You Will HaveA love for technology, a desire to learn and an eagerness to progress Experience of working as part of a global team Experience of managing a ticket based workloadExperience providing support using documented operating procedures and processesAbility to effectively and efficiently prioritise and execute tasks within a high pressured environmentKnowledge of the followingUnix / Linux TechnologiesUnix / Linux Operating SystemsFile Systems / NFSDNS / DHCPIdentity & SecurityLDAP / Active DirectorySecurity tools (such as Tanium)Patch ManagementVirtualisation Oracle SPARC T seriesVirtualisation & container technologiesAutomationAutomation tools (including Ansible / AWX)