IT Service Designer

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QinetiQ IT Service Desk - Fixed Term Contract 22.5 hour per week

QinetiQ, we are dedicated to defending sovereign capability, protecting lives and securing the vital interests of our customers.

We are a company of over 6,000 dedicated people providing technological and scientific expertise that helps our customers protect, improve and advance their vital interests.

We provide technological and scientific expertise to help customers protect and advance their vital interests.We provide technological and scientific expertise to help customers protect and advance their vital interests.Working across every aspect of the life cycle of critical equipment and infrastructure, providing services and products that address our customers' most pressing challenges; our breadth and depth of experience spans many markets and industries.

Role Purpose:

To be responsible for ensuring that new Transformation projects incorporate all service, business and technical requirements that have been agreed for delivery. This will include supporting quality of service delivery, customer satisfaction and cost-effectiveness for the end-to-end project lifecycle. Key Accountabilities

Working closely across multiple areas to ensure that high quality IT services are designed transitioned and operate successfully in the live environment. This will include any supporting tools, systems, information and service portfolio requirements.

Working with project teams to ensure all necessary requirements have been captured, analysed and meet the agreed deliverables.

Working closely with delivery teams to capture and manage information on service level agreements, key performance metrics and other agreed reporting criteria, to ensure that that the effectiveness of deliverables is measured successfully.

Working across multiple areas to ensure the production of a Service Design Package, including the production of other artefacts that are required to meet current and future business requirements. This will include any relevant policies, processes or standards.

Working across multiple service groups to ensure that leading edge service offers, (SaaS), drive business growth and provide effective support services. This may include QinetiQ business partners in delivering industry led strategic and transformational benefits.

Ensuring that cost-effective services are designed, reducing the potential for long-term financial impacts.

Ensuring that all security considerations are taken into account so that our IT technologies and environments are resilient.

Identify, manage and mitigate risks to ensure all services can be successfully brought into the live environment without any unknown impacts.

Ensuring that continual service improvement is thoroughly utilised throughout the process and that services have been designed to reduce the need for reworking once implementation has taken place.

Key accountabilities/Knowledge

Strong analytical skills, utilising both qualitative and quantitative analysis.

Strong collaboration and engagement skills.

Ability to lead on personal development, customer journey mapping, scenario planning and design workshops.

Strong organisational and management skills.

Ability to control own work priorities.

Confident at problem solving, fostering innovation and driving teams to try new ways of working

Experience/Qualifications

Proven experience of ITIL Service Design lifecycle stage - certification an advantage

ITIL Foundation certification (minimum)

We look for outstanding technical people, creative and analytical thinkers, decisions makers, influencers and excellent communicators. Join us today.

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