Customer Service Analyst (1st Line)
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Customer Service Analyst (1st Line Support) / Sutton Coldfield / Permanent / £18,000
Are you looking for your next career move, a chance to become part of an established and sustained company, or just simply looking for a change, then this is a chance not to be missed!
Spring Technology are currently recruiting on behalf of one of our leading clients who are based in Sutton Coldfield. Our client is seeking to bring on a Customer Service Analyst to join their current team,.
The Role
In this role you will be working in the support team from both the office and remotely, the client is looking for somebody with an excellent telephone manor as you will be the first point of contact for the end users of our clients bespoke system.
The Duties
*Provide 1st line contact technical support to customers and 3rd party contractors
*Logging notes within the internal ticketing system
*Good attention to detail when looking in to any issues
Requirements
*Software support background / experience working in a busy call centre environment
*The ability to troubleshoot and having the initiative to try and problem solve
*Being able to adapt if you have a difficult customer and be professional at all times
*A clear communicator and be able to give excellent advice if need to explain any technical issues
Desirable
*Health and Social care experience
*Experience of ITIL
*Experience of SQL or Crystal reports
If this role sounds of interest and you feel you are suited to this role , then please send your CV to [email protected] or call directly on 0121 234 92 88
All candidates will be spoken to regarding the role prior to submission of CV
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement