1st Line Support Technician

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1st Line Support Technician - 20-24k

Software house

Outskirts of Winchester

Do you have excellent customer service skills and are comfortable speaking patiently to end users about technical and-non technical issues? Please apply!

Cutting edge software house specialising in developing software solutions for the legal profession is expanding their operations team of 4 and looking to recruit a 1st Line Support Technician. You will be responsible for providing excellent customer service by acting as the first point of contact for clients and escalating to 2nd/3rd line where required.

If you're a recent IT graduate this could be your breakthrough role in the industry.

Skills / Environment:

Excellent customer service

Windows OS

Microsoft Office

MsOffice 365

General IT skills

Document bundling software knowledge helpful

Role Overview

The successful first Line Support Technician will respond to all support calls from a first line perspective, perform initial diagnostics and information gathering, as well as assist customers with general day-to-day queries around installation and the usage of document bundling software.

The majority of clients are from the legal profession so any experience of working in legal / law IT would be a bonus.

Salary: up to 24k

Benefits: 24 days holiday, rising by 1 day each year of service (capped at 28 days), flexible working hours, company pension (4% of basic salary), private medical. Friendly and relaxed environment.

This role may suit candidates who held the following job titles: IT Assistant, Service Desk Analyst, Helpdesk Analyst, PC Support Analyst, IT Apprentice, Service Desk Technician, Support Technician.