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ITIL Process Analyst, Event Management
Premium Job From Michael Bailey Associates
Recruiter: Michael Bailey Associates
Listed on: 5th August
Location: Rijswijk
Salary Notes: Negotiable
Type: Contract
Start Date: ASAP
Reference: 124345_1565016002_expired
Contact Name: Amal Elouali

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Senior ITIL Process Analyst, Event Management Job Description: o Embedding Event Mgt Processes & Procedures - Coach regional monitoring analysts (like ROC, Application support & suppliers) o Onboarding - Coach support teams on onboarding IT-services to Event Mgt. o Identify & address procedure-related issues in operations. o Work globally with other support teams (like the Global Monitoring Operations (GMO) team) for consultancy on Event Mgt tooling. o Define reports to track Event Mgt performance and work on procedure improvements. Requirements: * At least 5 years of corporate IT experience in supporting ITIL operations and ITIL process embedding across in large infrastructure and application environments * ITIL certified * Able to work independently across different organizational boundaries, cultures and in a global & virtual environment * Taking accountability & responsibility for committed activities * Strong interpersonal and communication skills both verbal and written in English language, using different mediums * Skilled (with at least 3 years experience) in ServiceNow toolset, including building ServiceNow reports * Knowledge of Event Management tools, preferably BSM, Moogsoft, BigPanda (as skilled people are in the Global Monitoring Operations team) * Technically skilled in using Microsoft Office apps, e.g. Excel (tables, charts, pivot tables) and PowerPoint, as well as reporting tools (like Business Objects, Power BI).

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