IT Support / Desktop Analyst - ITIL

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IT Support / Desktop Analyst - ITIL

My clients, a global leader in their field is seeking a IT Desktop Analyst to work within the Desktop and Applications Support team as part of a 2nd Line support team. As the IT Desktop Analyst you will be required to respond to support incidents on the phone, through email, within the product support website and through the internal ticket systems.

In addition you will operate within published procedures for Incident, Request, Problem and Change Management, ensuring agreed business and client SLAs are met.

Proven track record working in an ITIL environment and ideally ITIL certified.

The successful 2nd Line Desktop Support Analyst will possess the following skills and experiences:-

* Microsoft Desktop Operating Systems and Applications.

* Mobile Computing (Laptop, Tablets, Mobile Phone).

* Anti-Virus and encryption technologies (from a desktop perspective).

* Off the shelf and internal application support.

To be considered please forward your updated CV and Salary expectations to [email protected]

IT Support / Desktop Analyst - ITIL

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