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EN Practice Manager
Premium Job From Block Solutions Ltd
Recruiter: Block Solutions Ltd
Listed on: 29th July
Location: London
Salary/Rate: Negotiable DOE + extensive benefits package
Salary Notes: Negotiable DOE + extensive benefits package
Type: Permanent
Start Date: ASAP
Reference: 231f7d_expired
Contact Name: Block

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EN Practice Manager
About Block
We are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. We're passionate and enthusiastic about what we do, and we use our expertise along with our technical capability work in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions. 
The Opportunity
The Practice Manager is responsible for the successful delivery of Block's portfolio of wired, wireless and network security services to our clients. Managing a team of consultants, you will ensure the project services are delivered to or exceed agreed project outcomes. This involves managing levels of service, security, continuity, performance and compliance while maintaining good delivery standards. It is the Practice Managers responsibility to ensure that their team has the right blend of skills and capability, up to date delivery processes and resources to deliver the services and solutions profitably and to client satisfaction. This involves both long-term strategy and planning together with full day-to-day responsibility for managing the delivery teams and projects.
Role Responsibilities & Accountability

Line management responsibility ensuring the general day to day smooth running of the team through monitoring and management of general task activity, staffing levels and operational cover.
Responsible for delivering on quarterly and annual strategic objectives and activities.
Measure and report on team performance against strategy and operational KPI's
Manage and monitor team utilisation, change and costs in the team
Work closely with Project Managers and Resourcing team to ensure correct resources are provided in a timely manner for each project
Ensure your team has sufficient levels of skilled staff to fulfil project requirements by recruiting, mentoring, training and developing members of the team
Create templates for all assessment, design, implement, test and other project documentation
Create and improve on delivery processes for each project, including QA for documentation
Act as the main point of escalation on any client projects your team is working on
Responsible for maintaining the excellent reputation of Block's technical resource through on-going certification, structured knowledge sharing, and forward planning
Develop the delivery and support capability for current and new propositions working closely with the Managed Services and Sales teams
Work closely with the Solutions Architects to create propositions and scope of works for new projects
Provide ad hoc billable consulting or delivery work when required

Experience, Knowledge & Qualifications

CCNP in a network discipline
Strong technical background, with professional level technical capabilities
5+ years' experience managing technical teams in enterprise network environments. 

          Technology areas include, but not limited to: 
          Security - ASA, FirePOWER, ISE, ACS, Stealthwatch, DNS Umbrella, AMP for Networks, Identikey, Splunk
          Wireless - Wireless Networks (Cisco Wireless Controllers, Access Points), Cisco Prime, Guest Services,
          RF Planning, Locations Services such as CMX-L and Hyperlocation, CMX-E 
          Routing & Switching - Cisco Catalyst and Nexus family access switches, Cisco routers, Software
          Defined Networking (SDA), DNA Centre, Netscaler, Infoblox 
          Data Centre Networking (DCI) - Cisco Catalyst and Nexus family DC switches, ACI technology

Able communicator with exceptional verbal and written skills
Experience in developing team members through coaching, mentoring and knowledge sharing
Previous experience developing optimised and simple working methods and processes with a keen eye for detail
Basic understanding and experience of an ITIL based framework
Understanding of developing technologies / methodologies (for example Automation, Dev Ops)

Skills & Attributes

Excellent commercial awareness and understanding of practice area
Proactive approach, using initiative and insight to deliver consistently and at pace
Understands the importance of building internal relationships, leveraging them to drive team stability and high performance
Comfortable talking to technical, senior level and business audiences alike
A determined approach to solving problems and excellent customer facing and documentation skills 
Motivated, wanting to continually improve, caring about quality and delivering customer value
Exceptional planner who delivers on commitments in a timely manner