Network Engineer / Junior Network Engineer / Networking Engineer / Network Support / IT Support Analyst / IT Support / Technical Support / IT Administrator / Service Desk Support / LAN / Infrastructure / Data Centre Management / Telephone / Email / Schedule Maintenance / Fault Logging / Second Line Support / 2nd Line Support / VOIP / Firewall Management / Fault Resolution / Network / Networking / Broadband / ISP / Telephony / Incident / Resolution / Engineering / 1st Line / First Line / Training / Documentation / Technology / Telecoms / Networking / Service Desk / Internet Services / DSL / Domain Hosting / email / VOIP / Service Level Agreement / SLA / Microsoft Office / Technical Service
One of our Shropshire based clients is seeking a Network Engineer to join their expanding Service Centre Support team. You will provide technical support to users for any support issues which have been passed through the Technical Service team. This is a great opportunity for a candidate who has basic network support experience and would like to develop within this area further.
Network Engineer duties will include, but not limited to:
*You will provide support via both telephone and email for all solutions services, offering advice and guidance as required, and ensuring all issues are correctly logged
*Undertaking basic data centre management duties - providing remote assistance for customers equipment, scheduling customer visits into the data centres and scheduling maintenance schedules with customers
*Providing 2nd line VOIP support to the 1st line team/other departments
*Undertaking basic firewall management
*Undertaking and co-ordinating major incidents in the event of a network incident
*Contacting customers ensuring a high level of customer service is being provided, ensuring that they are aware of any potential faults/planned engineering and risks to their service
*Supporting and mentoring members of the 1st line team, providing training and documentation where necessary
As the Network Engineer you will be required to posses:
*Previous experience working within a Service Desk environment
*Knowledge of networking principles
*Good knowledge of technology/telecoms industry
*Previous experience providing support to both internal and external members on a range of IT issues
With a salary on offer of up to £25,000 this is an excellent opportunity to join an expanding IT Service Centre Support team, and develop your career further. You will be working in an open plan environment within brand new offices, with break out areas, and even a quiet room!
To be considered for this opportunity apply with your CV today, or contact Vicci for more information on [Telephone number removed]
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