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Solutions Support Analyst - home-based

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Recruiter: Candidate Source Ltd
Listed on: 21st July 2019
Location: Whiston
Salary/Rate: £28000 - £34000
Type: Permanent
Start Date: ASAP

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An expanding company is looking to hire a home-based Solutions Support Analyst who will ensure customers achieve maximum benefit and satisfaction. Alongside an attractive salary package, the company will offer you excellent benefits, such as; a 10% bonus, Optional BUPA healthcare, pension and excellent training.The company is a technology leader in the development and implementation of real-time scheduling, route optimisation and mobile workforce management solutions for medium and large field service organisations. Customers can choose between on-premise or hosted software-as-a-service provided. Customers are typically live within weeks and achieve dramatic results which makes this an exciting technology to work with. The company has proven successful winning and deploying customer solutions with a small team backed by further resources from Germany, and a recent customer survey gave an exceptional Net Promoter Score of 100 and support service rated 9.3 out of 10.This is a varied role which requires technical ability, understanding of field service processes and flexibility. It also offers a high degree of autonomy and job satisfaction from working with leading-edge technology in an entrepreneurial environment where you can make your mark. This role offers excellent earning potential and career progression. A key objective for the successful candidate will be to ensure customers achieve maximum possible benefit from solutions and are highly satisfied with the system reliability and service received. This requires exceptional problem analysis and customer liaison skills.As a home-based Analyst your duties will include:

Being a customer contact for 2nd/3rd line calls to analyse, diagnose and resolve issues, with the broader team and developers.Testing new software releases and customer configurations prior to installation.Assisting in the system configuration, testing and go-live for new customer deployments.Configuring system demonstrations and provide support to the project team, including scheduling tests with customer data.Attending weekly meetups with the Team Leader at the Daresbury offices in the North-West.

To be a successful home-based Analyst you will have the following skills and experience:

Previous experience working in a software support position for business applications in an external customer environment.Eagerness to work in a dynamically changing environment and take on new challenges.Experience of CRM, field service management, schedule optimisation or mobile applications advantageous but not a requirement as training will be given.Must have home-based work experience and maintain a suitable home working environment.Excellent customer service skills and attention to detail.Personal qualities to quickly establish credibility, rapport and positive relationships, working independently or in a team.Strong problem solving, analytical skills and ability to work on / learn bespoke integration.Takes personal responsibility, with a flexible "can do, will do, whatever it takes" attitude
-sometimes it may be necessary to work beyond standard hours to achieve this.Must be an existing resident in the UK.Hold a full valid driving licence and passport.Proficient with MS Office, especially Excel, SQL and relational databases.Understanding of SOAP / XML Web services.At least a working knowledge of VBA (or other VB variation).Ideally ability with PHP to provide support and small development assistance on local solutions.
You will be required to be on-call on a rota basis for emergency cover. Product training will be provided in the UK and in Germany and there is a high degree of interaction with colleagues including quarterly ‘All Hands’ two-day meet up sessions/workshops.In return, the home-based Analyst will receive an attractive salary package of £28,000 - £34,000 per annum offered according to experience, together with a bonus scheme and other excellent benefits.To apply for this Analyst role click apply and upload your CV and covering letter.

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