|Recruiter:||Candidate Source Ltd|
|Listed on:||21st July|
|Salary/Rate:||£28,000 - £34,000|
|Contact Name:||Michelle Davies|
This job has now expired please search on the home page to find live IT Jobs.
An expanding company is looking to hire a home-based Solutions Support Analyst who will ensure customers achieve maximum benefit and satisfaction. Alongside an attractive salary package, the company will offer you excellent benefits, such as; a 10% bonus, Optional BUPA healthcare, pension and excellent training.
The company is a technology leader in the development and implementation of real-time scheduling, route optimisation and mobile workforce management solutions for medium and large field service organisations. Customers can choose between on-premise or hosted software-as-a-service provided. Customers are typically live within weeks and achieve dramatic results which makes this an exciting technology to work with. The company has proven successful winning and deploying customer solutions with a small team backed by further resources from Germany, and a recent customer survey gave an exceptional Net Promoter Score of 100 and support service rated 9.3 out of 10.
This is a varied role which requires technical ability, understanding of field service processes and flexibility. It also offers a high degree of autonomy and job satisfaction from working with leading-edge technology in an entrepreneurial environment where you can make your mark. This role offers excellent earning potential and career progression. A key objective for the successful candidate will be to ensure customers achieve maximum possible benefit from solutions and are highly satisfied with the system reliability and service received. This requires exceptional problem analysis and customer liaison skills.
As a home-based Analyst your duties will include:
To be a successful home-based Analyst you will have the following skills and experience:
You will be required to be on-call on a rota basis for emergency cover. Product training will be provided in the UK and in Germany and there is a high degree of interaction with colleagues including quarterly ‘All Hands’ two-day meet up sessions/workshops.
In return, the home-based Analyst will receive an attractive salary package of £28,000 - £34,000 per annum offered according to experience, together with a bonus scheme and other excellent benefits.
To apply for this Analyst role click apply and upload your CV and covering letter.