Senior Helpdesk Technician
Recruiter
webrecruit
Listed on
18th July 2019
Location
Buckfastleigh
Salary/Rate
Up to £25,000 per annum depending on experience
Salary Notes
Up to £25,000 per annum depending on experience
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Senior Helpdesk TechnicianBuckfastleigh, Devon
Up to £25,000 per annum depending on experience
About the company
Our client is mad about organic veg. It's at the heart of everything they do. They love to grow it, pack it into their iconic veg boxes, and deliver it to around 50,000 homes across the UK every week.
The business began in 1987, with one field of organic veg, a wheelbarrow, and a beaten-up 2CV for deliveries. Our client has grown into a thriving e-commerce business, with four organic farms, two packhouses, a fleet of vans and drivers, a wholesaler, a butchery and an award-winning restaurant. This requires loads of brilliant people; our client employs in areas including IT, logistics, sales, HR, finance, marketing, and more besides!
Our client's team are a friendly, forward-thinking bunch, with strong values and a passionate, entrepreneurial spirit. ‘Success' means much more than just profits; our client strives to use the business as a force for good, balancing the needs of people and the planet, and guaranteeing a fair deal to all.
In 2018, the business became employee owned, ensuring their independence and protecting their values forever. Working for our client makes you a ‘co-owner'; every individual is valued, and every voice is heard. Join our client and live life on the veg.
What you'll be doing
Our client's helpdesk is the beating heart of their IT function. It's how all of their co-owners and franchisees can interact with the department - so customer service is paramount.
As part of the operations team, you'll be responsible for capturing issues, administrating systems, and raising large issues to the development teams. You'll be working with the ticketing system, and helping to continue to establish an ITIL workflow to ensure high levels of service.
This role is a great opportunity for anyone keen to step up in their existing career in IT. Our client is pro-training and they are looking for someone who has a strong foundation in IT support and wants to find their next challenge. You need to demonstrate the drive and enthusiasm to learn, and show our client why their IT Helpdesk is the ideal next career step for you.
You'll be passionate about technology, adore mooting the finer points of Intel vs. ARM, hardware vs. virtualisation and know the difference between the Cloud and a cumulonimbus. Most of all though, you will want to work with like-minded and highly capable people to deliver fantastic ethical and delicious products, powered by the systems you support.
This is a permanent contract, 40 hours a week. You will need to be willing to work shifts - the business does not just work 9-5 so the support team needs to be flexible too. The rota runs 7 days per week from 6.00am to 9.30pm. You will also be expected to cover some on-calls.
What you should know
Our client is looking for a certain level of experience for this role and a solid background in IT, but more than anything, they're always looking for a cultural fit, and the ambition and capability to learn and develop your skills and teach what you know. If there is something on the list which is out of your comfort zone, that's fine - but expect our client to expect you to pick it up and run with it should you join them! That said, here are our client's ideal skills for this role:
- Prioritisation - Understanding priority is essential for a good service
- Escalation - Mindfulness of how and to whom issues should be given
- Flexibility - The role is changeable for obvious reasons
- Friendly & positive phone style - The team speaks to many different people
- Desktop and Application support - With 100+ office staff, our client has plenty of failures
- Tutorial writing - Our client likes to build their knowledge base to reduce calls
- Latin plant names - Kidding...
- Best practice - ITIL
- Experience with a software ticketing system
- An understanding of virtual infrastructure, both server and desktop
- 2-3 years of experience in an IT support role
- Experience administrating Windows Server, Linux and Networking basics
- Experience configuring and troubleshooting Windows and Macintosh desktop OSes
Your experience
You will have a solid understanding of technology through academia, or experience. You are likely to have solid experience in service desk / IT support, working with teams, focused around delivering systems and support for a technology driven company. You will be able to easily demonstrate your technical knowledge and capability to solve or reason about software and system issues. You will understand principles of incident and problem management, and ticket flow. Most importantly, you will have made a difference in previous roles, contributed real value and helped to deliver high quality service to customers.
Our client would like to hear from you if you've worked as a Service Desk Technician, Helpdesk Support Analyst, IT Support Analyst, IT Support Engineer, Technical Support Analyst or 2nd Line Support Technician.
Benefits
Our client's business is a beautiful place to work, with lots of great people - and other benefits too:
- 33 days' holiday per annum (including bank holidays)
- Generous company pension scheme
- Annual profit share; 10% of all profits are split equally between all co-owners
- 25% off everything our client sells
- Heavily discounted organic breakfasts and lunches, home-cooked by our client's chefs
- Free organic fruit and veg!
- Enhanced maternity / paternity
- Lots of free co-owner events, from cooking lessons and BBQs, to two massive parties a year
So, if you're eager to take on your next challenge as a Senior Helpdesk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
