Service Desk Analyst - SQL

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Service Desk Analyst - SQLOur client, a true market leader within their field, who have experienced genuine growth in recent years, is looking for an experienced Service Desk Analyst to join their team based in Derby, on a permanent basis. The Service Desk Analyst will provide a broad support for incident resolution and requests reported to the IT Service Desk.Service Desk Analyst - Key Skills / Responsibilities:

'€¢Strong working knowledge of PC's, Operating Systems, Printers, Networks and Telecomunications.'€¢Excellent communication skills and a good telephone manner'€¢Ideally you will have experience of Oracle / SQL server database systems, antivirus and other security tools.'€¢The ability to analyse, troubleshoot and spot trends. You will be a strong team player, and the ability to work on your own initiative.'€¢Include initial assessment, triage, research and resolution of incidents and requests regarding the use of application software products and/or infrastructure components.'€¢KPI's focus on first time resolution (resolution without escalation) and fixes within 30 minutes.'€¢To act as a single point of contact for phone calls and emails from IT customers regarding IT issues and queries.'€¢Receive, log and manage calls from IT customers via telephone, email, IT portal or text chat.'€¢First line support - troubleshooting of IT related Incidents and Problems across software and hardware on devices such as Smart Phones, Laptops, PCs and Printers.'€¢Escalate unresolved calls to the relevant 2nd line support teams.'€¢Log all calls in the Service Desk Logging system.

Service Desk Analyst - Benefits:

'€¢25 days' Annual leave + UK Bank Holidays'€¢Full training and development'€¢Competitive pension scheme'€¢Life Assurance

Service Desk AnalystDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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