Junior IT Support Engineer / 1st / 2nd Line / ICT Technician

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Job Title: Junior IT Support EngineerLocation: Onsite at Primary Schools in and around WatfordSalary: £17,000 - £20,000 per annumJob Type: Full time, PermanentThis is a successful small Watford-based business that for the last 15 years have been supplying IT Support and Managed Services to primary schools in the area. Their team provides trusted IT management and technical support to over 40 schools. They are successfully expanding through reputation and word of mouth.The Role:As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems.A vital part of the role is to develop and maintain a close relationship to customers. This is a full time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations.The person they are looking for: Has a genuine interest and enthusiasm for technologyEnjoys helping other people and is prepared to go 'the extra mile'Has excellent communication and listening skillsHas strong time-management skills and the ability to set prioritiesIs inquisitive and keen to learnIs able to take direction and work both independently and with team membersHas good diagnostic skills, a methodical approach and attention to detailExperience in IT Support is a definite plus"Must Have" Practical requirementsOwn carFull clean driving licenceEligible to work in the UKMust be able obtain DBS check for all successful applicantsYou must be able to provide a clear Disqualification DeclarationDIY skills a definite plusTechnical requirements:They are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided.Basic requirements:Windows 7/8/10 professionalWindows Server 2008/2012/2016/2019Active Directory and Group PolicyGeneral office applications (E.g. MS Office)PC Hardware knowledge (replacing hard drives, power supplies etc.)PrintingNetworks (wired and wireless)Software installationInteractive whiteboards/projectorsInstallation, configuration and maintenance of the aboveDesirable skills:Scripted installationsVisual basic programmingGoogle G-SuiteApple IOS and app managementMS Office 365The Company offers the following: Enjoying the feeling of 'making a difference'Learning new skills and keeping abreast of the latest technologyAppreciate a challenge and work for a growing businessBeing a key member of a dedicated team with exceptionally helpful colleaguesVaried and friendly work environmentWhere it is in line with the business needs, they company encourages and supports members of the team to develop in other areas of their personal interestSalary dependent on experience, knowledge and skills20 days holidays (plus 8 bank holidays) p.a. (Full-time)Mobile phone, laptop and iPad providedPlease click on the APPLY button to be directed to the company application page.Candidates with experience of; 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, 2nd Line Support Technician may also be considered for this role.