Technical Application Support Analyst- Remote Working Available

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Technical Support Analyst - **REMOTE WORKING OPPORTUNITIES - 4 days per week**

Technical Support Analyst / SQL / Technical Support / Customer Service / Querying / SQL Scripts / ITIL Principles / MIS / IT support / Technical Systems Analyst / ASP.NET / c# /.NET / Northampton / Northamptonshire / East Midlands

The Company:

*The company embrace remote working - people can work from home, you don't need to commute into the office. You get a better work/life balance and save on fuel costs.

*The company are leading in market and have continually grown over the years. They have grown the company to over 100 people and have offices in the UK and Australia with people based in South Africa, Italy, UK, Australia.

*They look after their staff, promote from within, want to develop people and help build careers - not just jobs.

This role in particular has so much to offer people who want to join us. It's not just an app support role but so much more than that as you'll get involved in a variety of technologies and services. You get to be part of an exciting growing company, they allow you to work remotely giving you trust, they help develop and build your career, you get to work on exciting projects and be part of an enthusiastic team, you get to use all of your knowledge and experience getting your 'hands dirty' in a software company, they provide you with new technology and the tools you need to carry out your role, they meet up outside of work, promote a healthy work/life balance and look after our people.

They've made people into Team Leaders, Seniors, allowed people to grow, pass Microsoft exams, compete ILM courses, ITIL courses and more. Looking at the rest of the company, so many people started in support and have gone on to new roles within the company :- Technical Installers, Testers, Trainers, Consultants, Team Managers, Developers, Customer Account Managers, Business Analysts and Sales Managers.

The Role:

As a Technical Support Analyst you will have the opportunity to showcase your technical and customer service skills by providing exceptional technical support to the company's application/products and its users. This will include writing code and providing the technical support to new and existing clients. You will be working as part of a team in a technical nature, handling incident requests and problems clients might be facing in accordance with procedural guidelines.

Key Responsibilities:

The responsibility of a Technical Support Analyst are but not limited to:

*Managing a large quantity of service desk calls and executing a variety of tasks such as:

oWriting advanced SQL scripts and queries whilst reviewing the code for bugs and expected functionality.

*Dealing with server configuration, the installation of software and data handling.

*Providing maintenance and disaster recovery service.

*Monitoring and managing all ticket requests whilst making sure all are kept up to date within SLA.

*Recognising trends and repetitive issues in the system and making these issues known.

Skills and Experience Required:

*Solid experience in writing SQL queries and SQL scripts. (Essential)

*Exceptional customer service experience, application support and experience in the management of incidents. (Essential)

*Knowledge of ITIL principles (Desirable)

*Technical experience in debugging and programming with ASP.net or .NET. (Desirable)

*Prior technical experience or knowledge of the education industry using MIS based systems. (Desirable)

Benefits:

Starting salary of £25,000 - £30,000 depending on experience plus a comprehensive company benefits package!

*25 Days Annual Leave + Bank Holidays

*Further training on various technologies, languages and projects.

*Free parking onsite

*Cycle to work scheme

*Flexible/remote home working (Working in the office 1 day per week minimum)

Contact:

Nikhil Parekh on 0121 234 9251 or [email protected]

Technical Support Analyst / SQL / Technical Support / Customer Service / Querying / SQL Scripts / ITIL Principles / MIS / IT support / Technical Systems Analyst / ASP.NET / .NET / Northampton / Northamptonshire / East Midlands

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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