Business Operations Manager
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Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.
We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.
About the role
The Business Operations Manager will ensure that the Society's technology systems and services remain operational and fit-for-purpose. The post holder will manage and deliver high quality technical support for the Society's systems and services to ensure that strategic objectives in line with our new strategy, ‘the New Deal on Dementia' can be delivered. A champion of high-quality support the post holder will manage the operation, support and go-live of all technology Business-As-Usual (BAU) systems and services, ensuring that Society technology services have the maximum possible availability, are professionally supported and continually fit for purpose.
Responsible for the technical delivery of a number of large support suppliers and their support services, the Business Operations manager will ensure that all delivered applications, systems and services operate in line with agreed Service Levels and are appropriately measured and managed. This role is also responsible for managing major incidents, problems and ensuring that users have a channel to highlight or escalate delivery challenges.
You will have a proven track record of leading the delivery of BAU operations and all IT services, systems and support in a large organisation. You will have demonstrable experience of line managing of support staff and ownership of a wide range of suppliers, including large and critical service suppliers.
Our employees work hard every day to make a true difference in people's lives. We are proud to offer a fantastic working environment and to support them with a range of benefits, recognition and many options for agile working which contribute to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
To find out more information and to apply, please click the APPLY button.
Closing Date: 19 July 2019
Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.