Desktop Engineer

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Desktop Engineer Start Date: ASAP

Location: Worthing (Occasional travel to Southend and London)Duration: 6-12 Months Would you like to join a global leader in consulting, technology services and digital transformation? Our client are at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Description Developing technical skills and working as part of a small team in Worthing to fault find and resolve technical issues. Supplying support on Windows 10, MacOS and O365 and developing knowledge to support on non-standard applications. Tasks Fault identification and resolution of incidents / requests within contracted SLA targetsIdentifying the impact of technical changes on operational serviceMobile solution support (Phones and Laptops)Software implementation and hardware installationPC ConfigurationAssisting with Accommodation tasks when requiredAssisting with maintaining stock levels and updating asset databases Technologies Windows 10 and MacOSMicrosoft Office 2016 O365TCP/IP, DNS, WINS based network principlesHardware - Desktops, Laptops and Printers VPN, SCCMVarious software products and applications and services WiFi Access Points Mandatory technical skills Experienced support analyst. Knowledge of Windows 10 and MacOS.Good understanding of Microsoft Office 2016 and O365.Hardware familiarity (Desktop, Laptop, Printers) and experience of PC Hardware maintenance and local APS infrastructure awareness.MCSE CertificationUnderstanding of Remote Control skills (SCCM, Remote Desktop)Knowledge of Assyst / ITSM service management toolsKnowledge of Mobility Solutions (Wireless) AD Awareness Knowledge of basic network principles Knowledge of iOS devices (MacBooks and iPads) Mandatory business skill Customer focused in the delivery of service.Good customer facing skills with the ability to organise and manage your time effectively.Analytical and methodical approach to problem solvingMust be self-driven and have the ability to use initiative and tenacity to resolve issuesGood interpersonal skills and communication skills in verbal and written English Able to work with minimum supervisionAble to perform under pressure and meet tight deadlines