Design Researcher

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Lloyds Banking Group is the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper. We're innovating products that help transform customer journeys - making millions of people's lives simpler and better, all over the country, every single day.

There's never been a better time to be part of change - help us reinvent the boundaries of banking and we'll invest in your continued development, so you can shape your future career. An inclusive partnership and culture that offers you flexibility and helps you build the future you want, alongside a support network that inspires you to achieve the best for customers.

Become part of our diverse team, and you'll experience a rare opportunity to make a difference to the lives of millions through our brands like Halifax, Bank of Scotland, Lloyds, and Scottish Widows (among others).

Sound like your kind of place?

The design team will be part of Group Transformation and will be responsible for ensuring the design of all customer journeys and connections is human centred, working with cross-functional transformation teams to translate our Design team's vision into deliverable stories and actions.

About the role

The Design Researcher will be part of our Transforming Branches team and works closely with the Design Lead and Product Owner in a Transformation Value Stream to deliver human-centric outcomes and simplified experiences for users.

What would you get involved with?

As a Design researcher you're on a mission to uncover human needs and behaviours, to inform the development of inspired human-centered solutions. You're able to dig deeper to uncover unexpected insights.

You have a firm grasp of how content, brand, and design work together to build an optimal user experience. You understand the importance of working with a broad range of partners to understand the broader business strategy that informs the solution.

Working within a multidisciplinary team covering all capabilities that enables the business to deliver beautiful, engaging, and thoughtful outcomes for customers.

About your experience...

Build high-quality research deliverables, including insights reports, feedback workshops, video highlights, etc.

Designing and running customer research to understand the needs and concerns relating to the programme across a full range of customers and interaction with colleagues - including depth interviews, surveys, diary studies and other research as identified

Participate in stakeholder meetings and co-creation workshops to collect business requirements and explore customer experience challenges

Respond creatively to requests, helping to scope projects to meet timescales and needs

Collaborate with a multi-disciplinary team and support all stages of the design process, from early problem definition and design research through implementation

Plan/Execute/Analyse research outcomes and develop reports promoting the voice of the Customer

Ensure compliance with GDPR and MRS code of conduct to safe guard our customers in line with the best methodologies

Maintain close relationships with core Design teams (Design Systems, Design Operations) and the Design Research Guild to ensure alignment and engagement in the value stream

Ensuring all research projects have defined goals and objectives and outputs can be measured and easily understood by project teams

Be an ambassador for design thinking, innovation, and human-centered design

...And the skills/background you'd possess

Strong research experience within User Experience and /or Design

An appreciation of agile principles and experience working in an agile environment

Ideally an undergraduate degree in Design, User Experience, Human-Computer Interaction, or a related field. In lieu of a degree, relevant skills or experience

Comfortable working in dynamic projects e.g. Agile sprints

Strong written communication and verbal presentation skills

An understanding and demonstration of user-centered design principles - examples of research outputs ideally showcasing your professional experience

Experience of working on time-sensitive projects with multi-disciplinary teams across complex organisations

We deeply value diversity, and are proudly committed to being an equal opportunity employer.

If this is you, come and join our inclusive, values-led culture focused on making a difference.

Together we'll make it possible...

So what can we offer you in return?

Whatever your aspiration, we can offer excellent benefits, personal development and a career that's enriching and full of opportunity.

A base salary plus performance bonus and a flexible cash pot to spend on benefits

A generous pension contribution and private health cover

30 days leave and various Share schemes

Sound like you? Apply today; we'd love to hear from you...