IT Support Analyst
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1st / 2nd Line IT Support
Would you like to be part of a busy and diverse role? We currently have a vacancy for an 1st / 2nd It Support Analyst at our site in Rochester, Kent UK.
As an 1st / 2nd Line IT Support Analyst, you will be responsible for providing IT support to end users for a range of IT systems, applications, PC desktops, IT intranet support, audio visual and conference room support.
You will work directly with internal business customers at all levels, also with other IT team members plus internal and external IT providers. This will involve face to face communications with end users, as well as tracking and chasing calls with 3rd party IT providers.
You will be working as part of a team servicing IT requests and managing and resolving calls in our help desk system.
Your main responsibilities as a 1st /2nd Line IT Support Analyst will involve:
Ensuring help desk calls are monitored and addressed in line with SLA's
Supporting a range of business applications
Supporting IT Intranet sites
Supporting end user desktop and mobile phone
Answering customer queries and provide IT assistance
Providing Audio Visual and Conference Room Support, Wyse terminal management and Conference meeting support
Producing knowledge articles and communications for end users and other IT providers
Your skills and qualifications:
Working knowledge of Microsoft Office
Good problem solving and IT technical skills
Ability to investigate end user problems
Minimum qualification IT GCSE or equivalent
IT qualifications desirable at A Level or equivalent
Experience of IT and/or AV Support
Experience of Audio Visual Tools support, including virtual collaboration tools e.g. Telepresence, WebEx, Skype for Business
Programming skills would be highly desirable
What we're looking for in you
You will be a level-headed and calm individual with excellent problem solving skills who is able to take ownership of a problem. You will also be a highly organised and customer service focused. Excellent written and verbal communication skills and being comfortable within a team will also be key for this role.
Location: Rochester, Kent UK
Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.
BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.
The Electronic Systems (ES) sector spans the commercial and defense electronics markets with a broad portfolio of mission-critical electronic systems, including flight and engine controls; electronic warfare and night vision systems; surveillance and reconnaissance sensors; secure networked communications equipment; geospatial imagery intelligence products and systems; mission management; and power-and energy-management systems. Headquartered in Nashua, New Hampshire, ES employs approximately 13,000 people globally, with engineering and manufacturing functions primarily in the United States and the United Kingdom.
We pride ourselves on employing the best professionals around. Join us and you'll be part of something important; something you can be proud of. You'll have the opportunity to work from concept to completion, giving you real ownership of projects. Whatever you do, you'll have the satisfaction of knowing you're making a difference to people's lives.
BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.
Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.
Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with BAE Systems.