Infrastructure Analyst

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Are you looking for your next career move, a chance to become part of an established and sustained company, or just simply looking for a change, then this is a chance not to be missed!

Spring Technology is currently recruiting on behalf of one of our leading clients.

Based in Hampshire the client is looking for a 1st/2nd Line Infrastructure Analyst on an initial 6 month contract.

Role Requirements

*Exceptional customer service and support skills essential.

*Solid 1st/2nd line experience

*Ability to work independently, be a self-starter and own customer issues.

*Experience in deskside support or other user support function.

*In-depth, hands on 'problem solving' expertise in desktop hardware, operating systems and software packages - e.g. Apple OSX and the Google Application Suite, Windows 7 and the MS Office suite; indicated by for example MCP level accreditation.

*A good working knowledge of a wide variety of ICT hardware. e.g. desktops, laptops, notebooks, Multi-Function Printers (MFP) and other peripheral devices. A good understanding of structured cabling or Wi-Fi connectivity e.g. Cisco routers, switches, Wireless Access Points (WAP) and managed cabling.

*To provide support for Smartphones, iPads, iPhones etc.

*In-depth, hands on 'problem solving' expertise in corporate platform and application delivery. e.g. Citrix client, cloud-based Google Applications.

*Certified Diagnostic Engineer status with a primary manufacturer e.g. Apple, HP etc.

*Experience of IT operations support in a media, broadcast and/or TV production environment advantageous.

Technical expertise

*Contribute expertise to network issues.

*Work with the on-shore and off-shore infrastructure/service desk teams for problems that affect the desktop, server or network operating systems within SLA.

*Demonstrate overall initiative and an understanding of the client's network and an overview of their business model to ensure efficient and reliable day-to-day operation.

*Other duties as requested by line management as appropriate.

If this is a role that you are interested in and you have the skills and experience needed for the role then please send your CV directly to [email protected] for consideration.

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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