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Service Desk Analyst
Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 7th May
Location: Bristol
Salary/Rate: £18,000 - £25,000
Type: Permanent
Start Date:
Reference: 154812_1557248802_expired
Contact Name: David Troy

This job has now expired please search on the home page to find live IT Jobs.

Service Desk Analyst - 25k - Bristol

Service Desk Analyst - 25k - Bristol

Role

You will be working as part of a team who operate on a 4 on 4 off shift basis. You will have the option of working from 7-7 or 10-10.

  • Performing server and application maintenance activities, including SCCM patching
  • Resolving incidents raised by customers within agreed SLA's
  • Assisting the Incident Management team by owning all tickets through to resolution, performing communications to internal and external stake holders, chasing suppliers and escalating when necessary.
  • Generating and analysing Lync and SfB Media quality reports
  • Supporting 3rd line engineers with the following technologies:

Microsoft Windows server 2012

Microsoft SQL

Microsoft Virtual Machine Manager

Active Directory

Experience

  • Support of UC technologies (Lync / SfB)
  • Proven management of support requests and incidents using the ITIL framework
  • Complex Problem solving
  • Troubleshooting skills and experience
  • Ability to prepare quality written correspondence, and internal and external-facing documentation

Benefits

  • Shift work meaning you will have 4 days off
  • Competitive salary
  • Excellent progression opportunities within the organisation
  • Pension contribution

Skype for Business / Service Desk analyst / SQL / Windows 2012 / Microsoft / AD / Active Directory