Application Support Engineer

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Application Support Engineer - Rate TBC

Long term contract

Dubai

Are you looking to gain commercial exposure to an international client? An opportunity to work for one of the most prestigious organisations in the world based in Dubai has arisen for an Application Support Engineer to work on a long term contract basis.

Key Skills:

*Global Connect Technologies

*Splunk

*Service Now

*Ansible

*Automic

*Oracle - PL/SQL

*Linux/Unix commands

*Informatica ETL

*TIBCO Administrator

*WebLogic, JBOSS basics

*SQL Server

*SharePoint and O365 Administration

*.Net / Java.

Secondary Skills:

*Hands-on experience for the Operation and Maintenance of Avaya Systems: Avaya Communication Manager (CM), CMS & ASA, Avaya Session Manager, Avaya Contact Recorder, Avaya Enablement Services, Avaya Viewer, Dialogic Gateways, WebLM, Nortel (Avaya Blue), AVAYA Aura Contact Center (AACC).

* Knowledge and experience with Avaya Media Server Platforms including Multi-Carrier Cabinets G-Series Gateways, LSP and ESS systems.

JOB RESPONSIBILITIES:

*To identify recurring problem areas, articulating trends for root cause analysis and providing information to problem management. Ensure that assigned problems are defined and analysis inline with the Problem Management Process. Ensure that solutions to problems meet the architectural standards within the technology area and impact to the business is minimised.

*To be an interface with different technical teams, applications teams and Customer support teams and dissipate the solutions required for all incident management and service request for all assigned business areas

*Liaise with vendors, IT coordinators and other IT teams to ensure a high level of system availability.

*To work towards resolution of incidents across various technologies & platforms.

*To update the status of an incident or service request in the tool. To make sure that they hold up-to-date information before acting on any incident or service request to insure that tool and relevant teams are updated.

*Ensure escalation and other sectional procedures are maintained, proactively informing management of process or procedural improvements.

*To provide workarounds / solutions to be updated in the Known Error database to Problem Management Team.

*To proactively identify & highlight issues, to reduce the possibility of system downtime for users.

*To provide required statistics and assistance to Customer Support Services Managers(s) in regular Customer services reviews.

* To review and oversee the existing support artefacts are kept up-to-date on an ongoing basis.

*Ensure all escalation matrix are kept up-to-date for other IT teams and our partners.

Important Note: The position is for a 24x7 support staff to be working from user location on shifts (2 days morning and 2 days nights, 12 hour each shift followed by 4 days off).

Application Support Engineer

Long term contract

Dubai

We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 18th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send you CV without your email authorisation.