|Listed on:||28th May|
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About the role
At Tesco our focus is on the customer and so we are looking for a Senior UX Researcher to advocate the needs of the customer to the wider business, challenging user experience problems that impact millions of customers, and inspire others to follow suit.
You will be part of defining the way the UX research is run at Tesco, working with our multidisciplinary team made up of UX Designers, Product Managers, data analysts, Marketing and Technology teams to shape the customer experience.
You are a natural problem solver who is highly skilled in a range of research methods with experience turning research findings into actionable user centred design and product goals. You excel at sharing insight artefacts that inspire and aid user centred design.
As our ideal candidate, you have a passion for understanding people, their motivations, their behaviours and the challenges they face. You have excellent observational and analytical skills, the ability to collaborate with other teams, and a relentless determination to do what is right for customers. You will be responsible for identifying customer needs and delivering insights that inform the development of compelling user friendly interfaces and digital products.
You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role's key responsibilities and measures:
You will need
You'll need to have demonstrated experience of:
Our vision here at Tesco is to become every customer's favourite way to shop online, whether they are at home, out shopping, on the move, anywhere in the world.
Through one of the most ambitious retail programmes ever undertaken, we aim to become the world's best multi-channel retailer too. We want our customers to be inspired and whatever they are looking for, we're finding bigger and better ways to provide it.
Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We're driving innovation and transforming our IT to become the world's leading e-commerce business.
We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.
What's in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to: