Technical Support Analyst

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Technical Support AnalystOur client, a market leader within their field who have invested heavily in recent years, is looking for an Technical Support Analyst to join their team based in Worcester, on a permanent basis. The Technical Support Analyst will provide day to day Technical Support within the Technical Consultancy Team, as well as ensuring the delivery of services / solutions to both internal and external customers are to business standards.Technical Support Analyst - Key Skills:

'€¢Proven knowledge of Citrix'€¢Proven knowledge of Linux and Windows server (2003, 2008(R2) and 2012) platforms'€¢Good knowledge of Virtualisation'€¢Knowledge of Windows Clients (XP, Vista, 7 and 8)'€¢Knowledge of SQL databases (Microsoft / MySQL)'€¢Familiarity with general Microsoft and Linux application software'€¢Knowledge of network principles'€¢Knowledge of Comms / Internet / Websites'€¢Knowledge of Exchange

Technical Support Analyst - Responsibilities:

'€¢Support Technical Consultants to ensure the successful delivery of contracts to clients within agreed timescales'€¢Initial ownership of all support incidents raised with the Technical Consultancy team'€¢Act as a central point of contact for all other escalations to the Technical Consultancy team'€¢Assist with the evaluation of new technologies & solutions (both business and 3rd party)'€¢Provide RAS / PSG evaluations and recommendations as necessary'€¢Act as a technical point of contact for solution partners where required'€¢Assist with Contract allocation ensuring the correct resource and skill sets are applied'€¢To be available for out of hours work on a pre-arranged basis'€¢Produce & distribute documentation relevant to the role'€¢Perform any other duties that are reasonably required from time to time'€¢Provide monthly or bespoke reports as required'€¢To understand and support the business key strategic objectives and position in the marketplace'€¢Contact point for Operational changes for the business' Core System'€¢Perform deployment testing of Open GI products and applications

Technical Support Analyst - Benefits:

'€¢Annual leave (rising with service)'€¢Discretionary bonus'€¢Critical Illness cover'€¢Life Assurance x4'€¢Pension contribution'€¢Perkbox benefits'€¢Cycle to Work scheme'€¢Onsite parking'€¢Onsite restaurant

Technical Support AnalystDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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