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Support Engineer (EDBS Cleared)
Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 15th April
Location: Salford
Salary/Rate: £150 - £160
Type: Contract
Start Date: ASAP
Reference: BBBH99826_1555322150_expired
Contact Name: Chris Green

This job has now expired please search on the home page to find live IT Jobs.

Field Engineer (EDBS Cleared) - Salford - initial 2-month contract

Field Engineer (EDBS Cleared) required to join a reputable ICT support and teaching company focusing on providing on-site support to a school in Salford on an initial 2-month contract.

Due to the urgent nature of the role and working in the school environment, the client ideally requires that candidates hold current active Enhanced DBS clearance.

Duties:

  • Carrying out routine and ad hoc network management tasks including daily backups, anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.
  • Responding to incidents logged by the customer, in an appropriate manner by having a detailed understanding of the Incident Management processes and its business impact.
  • Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.
  • Providing maintenance and repair services such as projector fixes, and laptop builds
  • Ensuring that all systems used to carry out work activities are updated on a real time basis, including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation.

Key Skills

  • Microsoft SCCM, Windows 10, Windows Server 2012
  • Station rebuilds and equipment functionality checks
  • Hardware and software fixes
  • Excellent customer facing and interpersonal skills, including diagnostic questioning, and the ability to deal with difficult conflict situations.
  • Experience of maintaining and supporting networks.
  • Ability to problem solve and think creatively.
  • The ability to work proactively with good planning and organisation skills.
  • Good time management, reliability and punctuality.

Suitable candidates should ideally hold Enhanced DBS clearance or be willing and eligible to undergo clearance checks.