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Support Engineer (EDBS Cleared)
Premium Job From Experis IT
Recruiter: Experis IT
Listed on: 15th April
Location: Salford
Salary/Rate: £150 - £160
Type: Contract
Start Date: ASAP
Reference: BBBH99826_1555322150_expired
Contact Name: Chris Green

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Field Engineer (EDBS Cleared) - Salford - initial 2-month contractField Engineer (EDBS Cleared) required to join a reputable ICT support and teaching company focusing on providing on-site support to a school in Salford on an initial 2-month contract.Due to the urgent nature of the role and working in the school environment, the client ideally requires that candidates hold current active Enhanced DBS clearance.Duties:Carrying out routine and ad hoc network management tasks including daily backups, anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.Responding to incidents logged by the customer, in an appropriate manner by having a detailed understanding of the Incident Management processes and its business impact.Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.Providing maintenance and repair services such as projector fixes, and laptop buildsEnsuring that all systems used to carry out work activities are updated on a real time basis, including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation.

Key SkillsMicrosoft SCCM, Windows 10, Windows Server 2012Station rebuilds and equipment functionality checksHardware and software fixesExcellent customer facing and interpersonal skills, including diagnostic questioning, and the ability to deal with difficult conflict situations.Experience of maintaining and supporting networks.Ability to problem solve and think creatively.The ability to work proactively with good planning and organisation skills.Good time management, reliability and punctuality.

Suitable candidates should ideally hold Enhanced DBS clearance or be willing and eligible to undergo clearance checks.