Technical Support Analyst - 2nd Line

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Technical Support Analyst (2nd line) - Central London

Do you have a passion for all things I.T related? Are you keen to progress in the IT sector? Would you like to work with cloud technology? Do you have strong communication skills with a "can do" attitude? If so read on…

Due to growth, this company has a new position for a technical support analyst to join the IT team. Full on-the-job training will be given to the right applicant and there are excellent opportunities to further your career in IT support within the company.

The successful person will have a minimum of 3 years experience in a busy help desk environment

Key Job Duties:

- 1st point of call for all Support related issues

- Responding to support calls within strict SLAs and ensuring customer satisfaction

- Handling support calls and escalations from end users

- Building PCs and laptops

- Carrying out an initial troubleshooting report and resolving where possible or escalating to 3rd line where necessary

- Attending customer sites to resolve issues which cannot be handled remotely

- Preparing and configuring customer equipment as required

- Ensuring the smooth day-to-day running of infrastructure and performing maintenance as required

- Completing small projects as required, including researching and testing new products and technologies

Preferable Skills:

- Active Directory and Group Policy

- Office 365 knowledge

- Configuration and management of routers, firewalls and switches and networking diagnostics and troubleshooting

- Hyper V administration

- Windows Server 2008R2/2012R2 administration and maintenance

- Experience in a service desk environment and with a minimum of 3-4 year experience

Industry certifications are desirable but not essential.

Full UK driving license is preferable.

You will be required to provide references and undergo a security and credit check.