Services Account Manager (South)

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Services Account Manager (South)

£45,000 - £56,000 + Car Allowance + Benefits + Bonus

Permanent - IT Services / Software Provider

Field Based (Travel Required) - South

Our client is a highly established market leader who delivers a range of services to education establishments throughout the UK and overseas. A great opportunity has arisen to work with this leading provider of IT software and services as their Services Account Manager.

This is a field-based role that requires you to meet with clients and customers across the Southern Region of the UK (below the M4 Corridor, including London). A good centrally located candidate may be based in Hampshire or adjacent counties, however, provided you are comfortable with travelling, you can be based anywhere in the South of England.

You will be taking responsibility for the service account management, ensuring a consistently high quality of service and performance across your region. You will take on the financial management of the P&L for your contracts, and will be required to develop and identify opportunities for improving financial performance. You will be a strong team manager and will be responsible for not only for the management of but also the recruitment, target-setting and performance of the Customer Support Engineer Team. You will be expected to assist with Business Development and Growth, ensuring you contribute to proposition development not only in customer accounts but throughout the company group.

Key Skills / Requirements / Responsibilities

-Customer Management / Client Management / 3rd Party Relationship Management

-Financial / Commercial Awareness, Ownership of P&L, Contract Management, Negotiation

-Operational Management, Technical Service Delivery, Adhering to SLAs & ITIL Standards

-Management of large Multi £Million contracts

-Business Development, Proposition Development, Continuous Improvement, Service Improvement

-Exceptional Interpersonal Skills, Ability to Influence at all levels

-Energetic & Driven with the Ability to Motivate and Drive Delivery Teams and Clients / Customers

-Presentable & Professional, Ability to Articulate / Communicate Complex Scenarios

-Strong Decision Making, Excellent Judgement when making important decisions

-A strong negotiator and influencer, ability to sell a product / service to clients

-Technical knowledge / experience of the IT Industry (a Software Provider would be ideal)

As well as a competitive base salary, this organisation boasts a range of benefits including 25 days annual leave (with an option to buy an additional 5), a Bonus Scheme, Personal Pension, Private Medical Healthcare, Income Protection and Life Assurance. There are also a range of voluntary benefits.

Deerfoot IT is an established, trusted and preferred recruiting partner to organisation. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT is acting as an employment agency in relation to this vacancy.

This role may suit individuals that have held the following roles; Service Account Manager, Client Account Manager, Customer Account Manager, Account Manager, IT Account Manager, Corporate Account Manager, Service Manager, Service Delivery Manager, Client Service Advisor, Senior Account Manager, Software Account Manager, B2C Account Manager, B2B Account Manager, Sales Account Manager, Client Service Manager, or similar.

Candidates can be based anywhere, however, due to the travel requirements, those in the Central Southern Counties (including Hampshire, Wiltshire, Dorset, Surrey, Berkshire and West Sussex) may find this role more suitable than those located on the Western and Eastern edges of the Southern Region.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).