IT Support Analyst

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I have an opportunity for an IT Support Analyst (Covering 1st Line Support & 2nd Line Support) for a globally established content production company in London. They have some of the world's top brands as clients throughout fashion, sport, travel, energy, technology and more! Which is why experience in a creative environment is an absolute necessity to us!

Key Features of this IT Support Analyst;

* Support and maintenance responsibility for desktops, mobiles, printers & software. Support will also come into AV and video conference equipment in their meeting rooms.

* Senior It Support analyst will need assistance in maintaining network, server and cloud based systems and services. This will include the New Starter Process.

* 3rd Party liaison with suppliers.

* Ensuring company's procedures and IT policies are compliant.

* Create and update user documentation.

Technical Skills Essential to being our IT Support Analyst;

* Mac OS x to High Sierra also known as 10.3.

* Microsoft Office from 2016 forward in both Mac & Windows.

* Experience in Adobe Creative Suite & Cloud.

* Windows 7 to 10.

* Desktop hardware upgrades & repairs.

* iOS Devices. Both iPhone and iPad.

* Large Format and multi-function network printing.

* A.V Systems.

* RIPs (Raster Image Processors)

* Office 365 administration would be desirable.

* Google Suite would be desirable.

* Mobile Device Management would be desirable.

* FreshService would be desirable.

* TeamViewer would be desirable.

* JAMF would be desirable.

If this IT Support Analyst (Covering 1st Line Support & 2nd Line Support) seems like the role for you please get in touch with me on - I'd be incredibly happy to discuss the full job specification in detail and register your interest. I look forward to hearing from you!