Install Base Data Manager

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Install Base Manager - Contract - Brighton Area

The Install Base Data Manager will be responsible for ensuring the data quality and data integrity of the company and install base and customer account datasets. They will be driving adoption of best practice processes, ensuring that data management of the install base and customer accounts meets the needs of the organisation. They will work with teams in Technical Services, Logistics, Sales, Account Management and other functional areas to ensure install base processes and tools are embedded in the business.

Context and Key Responsibilities:

The Project Lead role is a:

* Office based role, with work in the Field as required

* Will report into the Service Performance Team in Technical Services

Key Responsibilities:

* Define policies, standards and governance around the maintenance of the company install base

* Translation of leading data driven strategies into business results

Key Activities:

Data Management & Data Quality:

* Defining and maintaining company standards around data management of the install base and customer account records

* Ensures accurate data quality and data integrity in the company install base and account records

* Ensure that the system for data quality management is operating correctly.

* Define and implement the required reporting dashboards and tools required to manage the data integrity of key company master data

* Assess data quality as part of activities needed for new Digital Service Solutions; Dialog Case Management, RISA Viewer, Caregiver & Remote Diagnostics Platform

Process Management & Process Improvement:

* Define and embed best practice processes across the organisation for management and update of install base and customer account records

* Continual improvement of key company processes around install base and account records

* Work with process management community in designing and implementing data driven business solutions

Communications:

* Able to communicate across organisation and ensure that required processes are followed and that exceptions are handled in a timely manner

* Communication with Senior Leadership and Management to ensure that required processes and standards are followed

Qualifications:

No formal qualifications required

Experience

* Proven track record of delivering results through data analysis and collaboration with various stakeholders

* Ability inspire teams to deliver to plan & process

Data Management

* Passionate to work with data with a strong focus on the impact of data in business processes

* Skills with data quality management (profiling, cleansing, enrichment)

* Experience of SAP and/or Salesforce data architect and datasets

* Experience with data quality management tools, data profiling and dashboard reporting

* Able to discuss data management topics at various levels

Values:

* Demonstrates Integrity, Courage, Passion

Core Competencies:

Strategic Agility

* Links his/her responsibilities with the mission of the whole organisation

* Regularly updates plans to reflect changing circumstances

* Focuses on activities that provide the most value

Decision Making

* Gathers information necessary to make decisions

* Thinks through problems clearly and logically

* Is decisive; doesn't procrastinate on decisions

Communication

* Listens well

* Expresses ideas fluently and eloquently

* Is open to the input of others

* Clearly written and presented proposals for tenders or other customer centric projects.

* Can be depended on to tell the truth regardless of the circumstances

Project Management

* Adapts to changing conditions

* Ability inspire teams to deliver to plan & process

* Plans and manages delivery against plan

Feedback and Coaching

* Seeks candid feedback on his or her performance

* Gives appropriate feedback to others

* Actively manages her or his career to pursue personal goals and priorities