Processing Service Analyst

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The opportunity to become a part of an established, growing team in an operational shift roster and be responsible for the pro-active monitoring of all the Processing Payment systems and platforms running varied OS systems including UNIX, Windows and IBM mainframe. Managing and resolving incidents, meeting SLA/OLAs driven by customer, operational process and procedures. To become a key player and familiar with company operations.

Responsibilities

- Helpdesk function including Tier 1 and 2 support of the Processing and Operational services and systems.

Tier 1

o Monitoring using their event management tools which are used to flag an incident and aid any troubleshooting.

o Management and ownership of the Processing Incident management process.

o Internal and external Stakeholder Communication.

o Ownership of Processing Problem management.

o Change Management and the review of any Process related change which could or will impact the Processing services.

Tier 2 support including

- Management of POS and ATM devices providing troubleshooting and incident resolution.

- Troubleshooting incidents taking preventive action to resolve incidents and to restore service as quickly as possible.

- Application management - Able to start and stop application interfaces, work through logs, rates, files transfers, rerunning of batch jobs this is not exhaustive list and will require Tier 2 to pin point and troubleshoot, reactively but also proactively any incidents or problems.

- Manage internal scheduling and Operational tools which provide critical scheduled jobs that provide troubleshooting documentation and require documentation updates and new jobs to be written to support the services.

- Undertake less critical change controls, such as key changes and scheduler changes.

- Manage and own both minor and major incidents whilst working under pressure.

- Generation of Incidents using Remedy

- Ownership and management of all Processing incidents utilising their incident management process.

- Identify and generate processes and procedures as and when required.

- To inform and disseminate information throughout the Operations teams.

- Both the creation and distribution of reports on an ad hoc basis.

- Communication to external stakeholder including customers and 3rd party suppliers.

Some of their other benefits include;

- Optional Private Healthcare cover

- Generous Pension Contributions

- 25 days holiday plus Bank Holidays (made pro-rata for part-time or shift workers)

- Death in Service Benefit (up to 4 x annual salary)

- Access to a cycle work scheme

- Free on-site Parking

And many more!

A full job description is available on the careers page via the link you will be sent by email after applying on here...