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Solution Architect
Premium Job From Plantronics
Recruiter: Plantronics
Listed on: 4th March
Location: Germany (Cologne/Munich), UK (Swindon/Maidenhead) or Netherlands (Hoofddorp)
Salary Notes: Competitive packages, with country specific benefits and bonus. Including smarter working and remote working possibilities.
Type: Permanent
Start Date: ASAP
Reference: TJ565574545
Contact Name: Plantronics/Polycom

Solution Architect

Welcome to the workplace of the future!

Are you ready to be part of a team that can connect, share and collaborate from any location with anyone, anywhere?

Our global team is made up of smart, highly-capable, inquisitive people who bring their best selves to work each day.

Join our world-class team and help us discover and advance the next frontier of communication and collaboration technology, which also supports our robust flexible working practices for our employees.

From the beginning, giving back to our communities has been a natural part of our culture. Thrive and grow personally and professionally, build strong relationships around the world and make a difference through our community involvement efforts.

Job purpose

To provide pre-sales technical leadership in the area of collaboration infrastructure, alliance partners and our ‘eco' system. E.g. Zoom.


This role will provide specialist knowledge and support of products and solutions at an EMEA level. Frequent multi-country support of sales activities with travel will be required. The SA will plan their own ongoing development particularly in their area of specialization to keep their knowledge current.

Note: Knowledge of the Microsoft SfB and Teams environments will be required due to overlap/application of our products and solutions into the Microsoft environment.  

  Main duties

  • Provide technical leadership in ‘direct touch' sales situations working with SE's and Account managers including presentations, design support and PoC (Proof of Concept).
  • Provide ‘thought' leadership & vision relating to their expertise e.g. develop sample architectures for Polycom solution implementations, SE development and other initiatives
  • Stay current in their area of expertise
  • Provide support to Polycom partners for their qualified major or complex sales opportunities
  • Implement programs to develop partners; ongoing updates (new products & releases), formal training & education e.g. certification
  • Undertake product or infrastructure initiatives to further the interests of the company and the Sales Engineering community (internal & external).
  • May be required to provide occasional event support for seminars and trade shows.
  • Develop close links with relevant Product Managers and development staff within the Business Unit(s)
  • Provide feedback from customers/field
  • Be an expert source of relevant ‘roadmap' information

Liaise with other departments e.g. Service, marketing, to maximize Polycom's effectiveness with it's opportunities. Close work with the Demonstration is required to ensure Polycom demos show our solutions at their best and most current.

  Education & qualifications required

  • Certification in relevant area of expertise e.g. Cisco CCXX or Microsoft MSXX ideally
  • Sales training - structured approach to account and opportunity management e.g. Miller-Heimann, Siebel

  Competency Profile

  • Extensive experience in a mixture of networking and collaboration applications.
  • Experience of selling to enterprise customers at a high level - CXX and Director/VP
  • Expertise -Network knowledge (routing etc), Quality of Service protocols particularly for real time applications. DNS & other utilities, Gateways
  • Expertise - Collaboration & utilities plus call control applications; directory services (e.g. active directory, LDAP), collaboration management , gatekeepers/registrars, VoIP knowledge beneficial
  • Expertise - Microsoft background with network applications SfB, Teams and Lync
  • Experienced in the "consultative" approach to selling - "trusted advisor".
  • Excellent communication skills - can confidently communicate at senior levels of a customer's organisation
  • Language skills - English plus major European language depending on location/mother tongue.
  • Structured project management skills
  • Commercial awareness of sales processes and common business practices.
  • Excellent customer focus and adaptability.

Typical activities - The SA will provide ‘expert' support to the ‘local' or account sales team in the form of knowledge transfer, direct support at customer meetings, demonstrations and design/architecture development. The SA will provide internal education (mainly to SE's) informally or opportunity specific as well as more formal sessions. The SA will also provide support to Plantronics (Polycom) partners both for major or complex application sales opportunities and ongoing partner development (training and knowledge support).

The application process is subject to a background check regarding employment, education, criminal background, and may include a reference check.

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