Service Desk Analyst
Your Housing Group
£26000 - £32000
Your Housing Group
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There's a lot of great things happening at Your Housing Group making it a good time to join the business and get involved. We are currently implementing significant investment into Digital and Organisational transformation and our ICT Team is growing and evolving significantly over the next 18 months.
Due to this, we now have an exciting opportunity for a capable ICT Service Desk Analyst to join our collaborative ICT function and assist customers by providing IT support during this period of significant change in systems, process and strategies.
You will be responsible for providing a first-class support service and be a single point of contact for all IT related issues and requests from our customers across multiple sites.
You will also be responsible for incident management, ensuring all requests escalated from 1st line support are progressed to resolution in line with the service and operational level agreements ,whilst maintaining a high levels of customer service.
If you have a majority of the following experience, we would really like to hear from you:
Experience of providing 2nd and 3rd Line Support on a Technical Service Desk to users onsite and remotely
Experience in supporting a VMware environment
Experience of supporting Microsoft Windows 10, Office 365, Active Directory, & Exchange
Networking/Patching/DNS/DHCP/Broadband Troubleshooting experience
Experience in carrying out telephone switch administration
Ability to configure and support mobile devices
Experience in configuring and deploying Laptops, Desktops and Thin Client devices
Experience in using Service Desk management software to manage incidents, change and problem management/resolutions
Demonstrable customer service skills with the ability to communicate effectively at all levels.
Able to work under pressure to meet deadlines
Able to travel to other locations across the group when needed
Experience and knowledge of ITIL standards
In return we offer our Service Desk Analysts a competitive salary of £26,000 - £32,000 along with a benefits package that includes - 25 days holiday plus all bank holidays (plus an option to buy further holidays), pension (matched up to 8%), Life insurance, medical benefits scheme, subsidised gym memberships, discounted shopping vouchers /Half price cinema tickets.