Customer Support Analyst

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Customer Support Analyst/ East Midlands/ Permanent/ £20-£24k/ MIS/ Service Desk/ Helpdesk/ Support Environment

The client:

* The client is looking for a Technical Support Analyst to join their team within their East Midlands office.

The role:

* Provide a single point of contact between all the company's clients through a variety of channels including helpdesk portal, telephone and email

* Take calls, raise tickets, and resolve tickets or triage to relevant teams or 3rd party suppliers.

* Carry out initial troubleshooting and diagnostics

The requirements:

* Experience of application support

* Desire to learn

* Customer service experience

* Experience working in a service desk/ helpdesk/ support environment

* Experience of call logging and speaking to users.

The role is a permanent position based in the East Midlands area, with a salary paying up of £24k. If this sounds of interest or you have any questions please don't hesitate to email me at [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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