User Researcher (SC)

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Our client urgently requires a User Researcher to be based on a customer site in London by 11th March 2019.

The team includes Service Manager, Delivery Manager, Technical Architect, Developer and Business Analyst.

The role is required to; identify and engage users (including assisted digital users); develop and exploit user stories, work closely with the project team to iterate and test prototypes with users and delivery organisations feeding into iterations through alpha product development cycles, ensure compliance with Digital Service Standard.

Essential skills and experience

*Experience of agile working alongside a developer and technical architect using centred design practices to ensure user stories and user research are at the heart of product design

*Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes

*Experience of mapping user journeys

*Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders

*Experience creating and delivering workshops

*Experience using analytics, research and insights to make improvements that meet user needs

*Experience delivering outputs in line with Government Digital Service Standard and assessment process

*Ability to Identify users and potential users of specific, niche services in the public domain and securing their participation in user research

*Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up

*Proven ability to update user needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.