Junior Service Desk / 1st Line Software Support Analyst

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Junior Service Desk / 1st Line Software Support Analyst

Woking, Surrey

Up to £25,000 DOE + Pension + Career Progression

We are the leading provider of address management and cutting-edge augmented reality solutions, helping organisations consume, share, integrate and match address data. Since 1996, our innovative solutions have provided accuracy and efficiency to local authorities, emergency services and other organisations that use address data.

Due to our continued growth, we have a requirement for an additional IT Service Desk Analyst to provide first class technical support for our bespoke software products.

As our IT Service Desk Analyst / 1st Line Support member, you will be responsible for providing telephone, email or remote technical support for software issues that need to be resolved within agreed SLA’s. You will therefore have great communication skills including excellent written and spoken English. The ability to troubleshoot and prioritise multiple tasks coupled with exceptional time management skills with a commitment to helping customers solve problems.

Dealing with customers in a helpful, co-operative and friendly manner, your duties will include:

+ Accurately diagnosing software issues based on the information you have been provided

+ Obtain any missing information about a problem through clear communication

+ Follow a set of steps to replicate an issue

+ Update case notes so customers can be informed of current status at anytime

+ Liaise with the software development and service teams, ensuring software issues are resolved efficiently and accurately

+ Data loading, processing and manipulation

+ Querying the customers database to help identify any issues with the data

+ Maintaining a knowledgebase of common problems and solutions

+ Keeping up to date with our products

+ Software testing of our bespoke products

The successful applicant will likely have 12-24 months experience in a software support role, a working knowledge of databases, such as SQL Server and Oracle or you may be a graduate who has worked a placement year. Full training on our products will be given.

Whilst not essential, a qualification in a computer-related discipline would be beneficial to your application. Similarly, knowledge of C# and .NET languages would be advantageous.

This position offers a technical support professional with knowledge of databases the opportunity to develop their career within a highly regarded company with a reputation for caring and innovation. We are market leaders in our field with major clients in our portfolio.

Candidate requirements:

+ All candidates must be eligible to live and work in the UK

+ Candidates should live within a 1 hour commute of Woking, Surrey

+ All candidates must be in a position to obtain UK security clearance

+ Candidates to specify salary requirements when applying

You may have worked in the following capacities:

Software Support Analyst, Computer Science Graduate, Database Support, Tech Support, Service Desk Support, IT Support, IT Helpdesk Support, Software Support, Application Support, Web Developer

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.