Software Support Team Lead

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Team Lead / ERP / SQL / ITIL / Software Support

Spring Technology have partnered with an existing client to find a talented Software Support Team Leader for the Leicestershire head office.

You will support the companies UK and International business operations by providing effective Team Leader support to the Software Support, QA and IT Training, Reporting & Projects teams.

Key Responsibilities:

*Assigning and monitoring tasks for the application support teams listed above.

*Works closely with application and Web development teams on solutions for new projects and existing.

*Works closely with the Help Desk and Software Support Team to work through internal issues related to open software trouble tickets.

*Works closely with the stakeholders to ensure proper feedback to the Development Team on new software versions and enhancements as well as current versions issues.

*Troubleshoots and develops technical solutions related to software and software-related issues.

*Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

*Tracks and manages development issues for both breaks and enhancements within the Merlin ERP system or other systems

*Tests and distributes official software upgrade releases in coordination with the other members of the Software Support and QA Teams.

*Provide a weekly report of open issues and statistics of Support Team activities to the Business Systems Manager.

Key Skills:

*Previous experience of 1st line support

*Experience of 2nd line support

*IT support experience gained within a point of sale / business systems or stock / order processing ERP solutions

*Strong MS Excel

*Experience of Report Writing

*ITIL

*Experience of UNIX/Linux is an advantage.

*The ability to organize tasks effectively with and for others within the team, applying logical approaches to the tasks in order to appropriately manage workload.

*Ability to effectively work across multiple projects.

*Ability to communicate effectively with colleagues and internal stakeholders by, written (Email), telephone and in person.

*To thrive within a team dynamic and to work effectively with others to achieve shared goals, and to have a real desire to increase your knowledge and ability.

This is a permanent role offering a salary up to £35,000 including a very competitive benefits packaging (inc 35 days holiday). They also offer lots of training and exposure to an array of technologies.

If this role is of genuine interest please forward your most up to date CV to [email protected] or get give me a call on 0121 214 6142 for a confidential discussion!

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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