Desktop Support Engineer - Guilford - £20k to £25k + Benefits
Recruiter
Evolution Recruitment Solutions Ltd
Listed on
22nd January 2019
Location
Guilford
Type
Permanent
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Desktop Support Engineer - Guilford - £20k to £25k + BenefitsMy client are a Global company who have been providing worldwide testing solutions to a large variety of companies, associations and institutions for decades. They are a leader in the assessment industry offering solutions through multiple business channels.
They are currently looking to greatly expand their support team hoping to double their headcount in the next year. This is an excellent time to join the company with clear career progression and great opportunity for progression.
Main job purpose:
Reporting in to the International IT Manager, the Desktop Support Engineer will be responsible for providing 1st and 2nd line support to all staff across the international business. This will involve troubleshooting hardware and software issues across a number of national and international locations, both remotely and on-site. You will be responsible for configuration, installation and maintenance of all end-user devices.
This is an excellent opportunity to join a rapidly growing team within a global organisation.
Core Skills:An in depth understanding of Microsoft operating systems, including Windows 7 and Windows 10Good knowledge of Office 2016 and the Office 365 applications and environmentSolid knowledge of basic network operation including Wireless Networking, Ethernet, and TCP/IP fundamentalsUnderstanding of print functions and troubleshootingPrevious knowledge of assisting remote users across multiple timezonesKnowledge of VOIP phone systemsExcellent diagnostic abilityGood communication skillsPrevious work in a support / helpdesk environmentDuties:Respond to all helpdesk queries in a timely and effective mannerEnsure that all issues are pursued to resolution, and escalated where appropriateProvide support both locally and remotely to all staffCreate and maintain technical and problem/resolution documentationTroubleshoot, repair and document customer hardware and software issuesBuild, provision and deploy Windows and Mac OS X laptops using automated systemsContribute to process and service improvement initiativesReview long term trends, identify problem areas and recommend and take appropriate preventative action. Look for proactive opportunities to resolve issues before they impact IT systems and servicesWork with the global infrastructure team to implement large scale solutions across an international organisationAdditional RequirementsApplicants must be able to live and work in the EU/EEC/UK.The job may require occasional travel to remote sites within the UK and some sites located abroad.Some activities may require evening or weekend work to be undertaken in support of the IT network.Must be able to obtain CTC Security ClearanceIf you're interested in applying please contact me, Tom Dennett, at Evolution Recruitment on 0203 893 4632 or [email protected]
