IT Support Engineer

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Providing 2nd and 3rd Line technical support for all hardware and software for the company internal systems across the group

? Perform routine checks of ICT system health, including system backups, disk space and hardware status

? Deployment and installation of PC equipment as required

? Be the first point of contact for ICT queries and to work proactively towards a resolution as quickly as possible. To undertake 2nd line fault resolution for any business system or reporting incident

? To maintain a good understanding of the business systems infrastructure and architecture so that user issues can be understood, and a clear definition of the problem source can be, if required, escalated on to the IT Manager

Qualifications and Essential Experience:

Windows Server 2012/2016 setup and administration experience.

? Backup software - Data Protection Manager 2012 / Veeam

? Good sound working knowledge of Firewalls, VPNs, Routers and Switches

? Microsoft Active Directory, Print Server, Office 365 and SQL administration

? Experience of Microsoft Desktop Operating Systems and Microsoft Office ? Experience using Monitoring tools

? Experience with cloud Technologies such as Office 365 and Azure

? Imaging Technologies - Acronis, Windows Deployment Services

? Understanding of IT security issues including anti-virus, malware prevention

? Understanding of Virtual environments - Hyper-V and VMWare

? Familiarity of working across multiple sites and dealing with remote support.

? Ability to create detailed documentation of systems and project work

? Effective communication and troubleshooting skills

? The ability to understand and analyse problems

? The ability to work under pressure and to handle all end-users in a positive and confident manner

? The ability to prioritise and escalate work schedules

? An understanding of financial and procurement processes and procedures used within Small, Medium and Large Enterprises would be advantageous

? Must demonstrate a hands-on approach and consistent delivery

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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