IT Field Support Engineer - 1st & 2nd Line Technician / Technical Analyst

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IT Field Support Engineer / 1st & 2nd Line Technician / Technical Analyst that has great troubleshooting and client facing skills with experience installing hardware and software, carrying out upgrades and rollouts is required by a well-established Company.

SALARY: up to £26,500 per annum (includes a £4,500 per annum car allowance) + Excellent Benefits (see below for more details)

LOCATION: As this is a field based role you will spend 80% of your time supporting clients located in London, Milton Keynes and surrounding areas (around 1 hour from Milton Keynes) with around 20% of your time based out of the Milton Keynes office.

TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Field Support Engineer / 1st & 2nd Line Technician / Technical Analyst that has great troubleshooting and client facing skills with experience installing hardware and software, carrying out upgrades and rollouts.

Working as the IT Field Support Engineer / 1st & 2nd Line Technician / Technical Analyst you will attend client sites and perform break-fix maintenance for all reported issues escalated to you.

As the IT Field Support Engineer / 1st & 2nd Line Technician / Technical Analyst you will also respond to reactive issues and complete hardware and software installations to meet the client’s requirements.

As a successful candidate, you will have a great opportunity to join this well-established Company that can offer excellent career progression opportunities and ongoing professional development training.

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the IT Field Support Engineer / 1st & 2nd Line Technician / Technical Analyst include the smooth running of their clients’ systems and network infrastructures ensuring the clients’ get maximum benefits from them. Activities may include:

                                                             Hardware and software installations

                                                             Manage and work to internal and customer SLA’s, escalating any concerns

                                                             Create and maintain customer specific infrastructure documentation

                                                             End-to-end ownership of problem resolution

                                                             Managing client expectations through clear communications

                                                             Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge

ABOUT THE COMPANY

The Company is an award-winning business IT services Company based in Milton Keynes and was founded in 2002. The focus of the Company is to provide IT support in London, Milton Keynes and the surrounding areas.

As a successful candidate, you will be part of a committed IT Services Company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT support team.

COMPANY BENEFITS

As a services business, the Company doesn’t have a product to sell. The key to their success is the service that is delivered and therefore the people that deliver it. The benefits that the Company offer are:

                                                             An industry matching salary

                                                             Contributory pension scheme

                                                             A tailored professional and personal development plan

                                                             Receive up to 10 days training per annum, relevant to your position

                                                             Fully funded Open University degree

                                                             Employee share ownership scheme

                                                             When you join the Company you’ll get your pick of their amazing company perks from Perkbox

                                                             Support is just a phone call away with this valuable employee service that the Company offer called EASE from Westfield Health

                                                             Free financial wellbeing advice and competitive loans through the Neyber platform

                                                             Free flu jab

                                                             Cycle2Work Scheme

                                                             Discounted personal Costco membership

                                                             Mtech Scheme (technology loans on discounted IT products)

                                                             Free use of the on-site gym

                                                             Work in attractive office space with plenty of free parking - The office has: Pool, darts, ping pong, American diner and think pods for those quiet times

                                                             On-site weekly boot camp funded by the Company

                                                             Take part in their regular events and activities outside of work. This is for charity or just for fun

IDEAL CANDIDATE REQUIREMENTS

                                                             Previous commercial experience within a IT Technical role supporting SME’s

                                                             Good client facing skills

                                                             Creative, analytical problem solver with good troubleshooting skills

                                                             PC / Server Hardware experience (upgrading both hardware and firmware, Raid configurations, iLO)

                                                             Excellent time-management and organisational skills

                                                             Familiar with working to SLA’s

                                                             Experience working part of a wider service delivery function

DESIRABLE SKILLS

                                                             MS Windows Server technologies

                                                             SBS

                                                             Microsoft Exchange, Active Directory

                                                             Office 365

                                                             VMWare

                                                             NAS and Storage Technologies

                                                             Networks, Firewalls, Routers and VPN Technologies

                                                             Backups (install and configure)

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4568

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